Unit Coordinator I PT I 24 Hrs I Days I Weekender I South

Methodist Le Bonheur Healthcare • Memphis, TN

19h • Onsite

About The Position

The Unit Coordinator I serves as a support resource to patients, families, guests, unit nursing staff, allied health departments, and medical staff. This role assists unit clinical leadership with the coordination of patient care services by providing information and directions, securing assistance and resources, and troubleshooting initial customer service concerns. The coordinator also facilitates the electronic storage and retrieval of patient records/orders, acting as a first-level system support resource for physicians/clinicians. This position requires exceptional customer service and reflects the vision, mission, and philosophy of nursing and Methodist Le Bonheur Healthcare, embodying compassion, service excellence, and a consistent striving for excellence.

Requirements

• No Education Required
• Compliance with healthcare information privacy and security regulations (HIPAA)
• Working knowledge of computer data entry/retrieval skills (MS Office Suite)
• General knowledge of computer and peripheral operation for troubleshooting wireless device connectivity, launching/login changes, charging equipment, equipment storage, network logins, online help desk tickets, and intranet site utilization
• Strong customer service experience in retail or healthcare setting
• Ability to use basic office equipment
• Ability to use multi-line phones
• Good data entry skills
• Legible handwriting
• Excellent written, verbal and interpersonal skills to effectively and cordially communicate with a range of highly skilled medical professionals, patients and visitors
• Attention to detail and ability to think through routine to moderately complex situations
• Must maintain confidentiality of personal and sensitive data

Nice To Haves

• Administrative or clerical 1-3 years experience
• Knowledge of medical terminology
• Prior experience with electronic medical record systems

Responsibilities

• Provides support to patients, Partners in Care, other family and guests, being proactive to provide information, comfort and support to patients and their loved ones, and quickly responding to concerns, needs and comments, by ensuring accurate and effective communication.
• Supports the timely and accurate use of all medical record forms and documentation of information.
• Processing orders.
• Assistance with coordination of Patient Care Services.
• Online tools support.
• Unit operations support.
• Performs other job functions as assigned or requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees