Unit Coordinator, Emergency Department- Rotating, Evenings

Beth Israel Lahey Health•Milton, GA

2d•$20 - $26•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. You’ll be part of a community-based Emergency Department that delivers high-quality, compassionate care in a fast‑paced and collaborative environment. Our team is built on strong communication, mutual respect, and coordination, where every role contributes to the patient experience. As a Unit Coordinator, you’ll work at the center of department activity, partnering with nurses, providers, and support staff to help maintain organization, communication, and flow throughout the Emergency Department. Your role is essential in supporting both patient care delivery and the overall operations of the department.

Requirements

Equivalent to the completion of high school
3 to 12 months related experience
Excellent communication skills needed
Ability to type
Ability to work in a busy environment
Employees will be oriented to and required to understand and follow the standard precautions for infection control.

Nice To Haves

Medical terminology preferred
Experience with microsoft 365 and epic systems preferred.

Responsibilities

Provide administrative support to clinical staff, patients, and families
Manage front desk operations, including communication, coordination, and information flow
Support department efficiency and patient throughput, helping maintain a smooth care experience
Collaborate closely with the Charge Nurse and care team to prioritize tasks and respond to real-time needs
Serve as a central point of contact, helping ensure the team stays informed, organized, and connected
Answer phones in compliance with hospital policies and procedures
Communicates effectively with patients and their families where appropriate
Assembles patient medical records
Updates patient information in hospital computer system
Enter billing charges for patients in computer system
Retrieves appropriate patient medical records and tests results
Sends specimens to the Laboratory, order entry in hospital computer system as needed
Demonstrates the skills and judgment necessary to provide direct care to patients under the direction or licensed personnel
May participate in the delivery of emergency care under the direction of a registered nurse or physician
Considers specific cultural beliefs and practices when caring for patients. Utilizes interpreter services for patients with limited English proficiency
Collaborates, cooperates, and communicates with other health care providers to ensure quality and continuity of care
Provides care appropriate to the age groups of patients regularly served; seeks assistance for resources of other age groups that need care
Maintains a safe work environment within service area and actively participates in hospital safety programs and initiatives
Adheres to universal precautions
Actively participates in unit-based Q.I., Performance Improvement studies and unit meetings
Attends and/or participates in in-house or outside training programs to improve and augment skills and knowledge
Shall assist in the ordering and maintain adequate levels of supplies as assigned by the Director, Surgical Services, or designee
Communicates arrival times for all the surgical patients via preop phone calls
Process patients and patients' representatives upon arrival to the unit
Assist with transport of patients leaving the area when necessary
Inputs data worksheets
May arrange ambulance transport for patients
Works effectively with physicians who utilize the unit
Communicates effectively with the physicians' office staff when necessary
May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department or supervisor.