Unit Clerk

Mercyhealth Wisconsin and Illinois•Freeport, IL

10d•Onsite

About The Position

Mercyhealth is seeking a Unit Clerk to process orders accurately and efficiently, manage patient communications via phone and call lights, direct visitors, maintain medical records, process patient charges, and order supplies. This role involves floating to various units as needed and participating in performance improvement activities. The ideal candidate will possess strong problem-solving, technical, interpersonal, motivational, professional, and safety-conscious skills, with good attendance and punctuality. Computer knowledge is beneficial for this position.

Requirements

Completion of Unit clerk course or equivalent on the job training.
Approved CPR or BLS certification within 90 days.
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to ideas from others and tries new things.
Motivation - Self-directed in daily work routine, remaining productive during work hours.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance and Punctuality - Is consistently at work and on time, ready to work.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Computer knowledge is beneficial.

Responsibilities

Processes orders in an accurate and timely manner.
Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.
Directs visitors to the room of the patient.
Maintains medical records of current patients.
Processes patient charges and orders supplies as needed.
Floats to various units based on identified need.
Participates in department or unit performance improvement activities.