Unit Clerk

UnitedHealth Group•Monroe, NY

21h•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a Unit Clerk to join their team in Monroe, NY. As a member of the Optum Care Delivery team, you will be an integral part of their vision to make healthcare better for everyone. Crystal Run HealthCare, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Unit Clerk. The Unit Clerk is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. They will support the teams in meeting financial, clinical, and service goals.

Requirements

High School Diploma/GED
1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare related experience

Nice To Haves

Experience working with an electronic health record
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
1+ years of experience working with authorizations
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Adheres to standards of professionalism set by the Practice
Maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice
Attends and participates in mandatory quarterly staff meetings or reads minutes
Completes Mandatory Education annually
Attends/participates in training/review classes and projects as assigned
Handles difficult situations and people with tact, professionalism and H.E.A.R.T.
Demonstrates good judgment in escalating difficult situations and people to Management personnel
Demonstrates professionalism in attendance & punctuality.
Promotes a positive work attitude, fostering teamwork and acceptance of management decisions
Supports peer-to-peer training initiative for new Patient Services employees
Assists co-workers whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner
Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day’s session
Communicates with clinical staff to keep patients informed of appointment status
Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service
Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system
Provides After visit Summary in compliance with ACO guidelines
Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures
Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reason
Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines, physician business cards, brochures, signage, etc.
Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm
Actively demonstrates good oral and written communication skills with both internal and external customers
Demonstrates flexibility in schedule to meet patient and office needs
Works with a sense of urgency
Collects data from patient charts to complete forms, prior authorizations and schedule appointments as needed
Documents and reports the information and data collected in a retrievable understandable and readable format
Is proficient in ability to print and fax documents
Is proficient in maintaining adequate office supplies
Is proficient in the use of electronic systems
Documents information acquired and services implemented in the patient health record
Communicates openly with patients, caregivers and other healthcare professionals regarding patient care
Uses effective professional communication skills and tools to acquire and disseminate relevant information to patients, caregivers and health care providers across the continuum of care
Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel
Other duties as assigned