Unit Clerk Monitored - Observation Unit

Billings Clinic•Billings, MT

60d•Onsite

About The Position

This role provides clerical support specific to the assigned unit, acting as a role model for personal service excellence to patients, visitors, and the interdisciplinary team. The position supports unit activities essential for the smooth functioning of the patient care area. In monitored areas, the Unit Clerk observes patient monitors and reports any rhythm changes to the nurse, understanding how monitoring equipment works and troubleshooting problems. Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Requirements

High school graduate or equivalent
Completion of medical terminology course

Responsibilities

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations.
Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks.
Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination.
Effectively utilize phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
Interacts promptly with a polite, courteous and helpful disposition to assists patients/residents, family members, visitors and the interdisciplinary care team.
Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care.
Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
Assists with limited patient/resident care duties such as answering call lights, responding to alarms and delivering trays.
Observes patient monitor and reports changes to patient’s nurse. Can identify life threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition.
Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patient’s rhythm and CPR status.
Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.