Unit Clerk Monitor Technician CNA, Remote Telemetry Surveillance

Mercyhealth Wisconsin and Illinois•Rockford, IL

4d•$19 - $27•Remote

About The Position

This role involves remote telemetry surveillance, where the Unit Clerk Monitor Technician CNA reviews patient information to identify normal and abnormal heart rhythm patterns. The technician observes cardiac monitor screens, listens for alarms, and promptly informs the responsible RN of any variances. They are also responsible for shift reporting, documentation, measuring heart rhythm patterns, triaging telemetry services, processing orders, and handling telephone and call light communications.

Requirements

High School diploma or general education degree (GED) preferred
Completion of Unit Clerk course or equivalent on the job training
Ability to read and interpret cardiac rhythms preferred
Successful completion of the Mercy Health System telemetry course.
Basic computer skills are beneficial.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information; Works well in group problem solving situations; Remains calm, even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently completes essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly in positive or negative situations; Responds well to questions.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Self-directed in daily work routine, remaining productive during work hours.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate lifting techniques and/or equipment.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities.

Responsibilities

Reviews patient information to determine normal heart rhythm pattern, current pattern, and prior variances.
Observes screens of cardiac monitors and listens for alarm to identify abnormal variation in heart rhythm.
Informs RN caring for the patient in an urgent manner of variances in pattern.
Provides shift report to staff caring for the patient as requested.
Completes appropriate documentation as required by standards.
Measures length and height of patient's heart rhythm pattern on graphic tape readout and posts information on patient records.
Triages ongoing appropriateness of tele services, discussing with supervisor.
Processes orders in an accurate and timely manner.
Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.