Unit Clerk - Intermediate Care Unit (per diem)

Billings Clinic•Billings, MT

1d•Onsite

About The Position

Billings Clinic is seeking a Unit Clerk for their Intermediate Care Unit. This role involves providing care and close supervision of patients, documenting patient behaviors, providing crisis intervention, and implementing individualized treatment plans in accordance with Billings Clinic policies and procedures. The Unit Clerk will work as part of an interdisciplinary team to maintain a safe environment for patients and staff. The position is per diem, meaning work is as needed, with employment status indicating non-exempt. The role supports and models Billings Clinic’s mission, vision, and values, and maintains competency in organizational and departmental standards. Key responsibilities include performing clerical duties to maintain unit flow, such as paperwork coordination and supply ordering, utilizing electronic applications for admissions, discharges, and order entry, and effectively using phone systems. The Unit Clerk will interact courteously with patients, families, and the care team, utilize performance improvement principles, and adhere to safety standards. Additional duties include assisting with limited patient care, observing patient monitors and reporting changes, maintaining patient reports, and performing basic nursing care within the scope of practice as directed by a licensed nurse. Accurate and timely entry into the patient medical record is also a crucial aspect of the role.

Requirements

High School Diploma or GED
Six months CNA experience in performing patient/resident care in a health care institution, preferred
Completion of medical terminology course
Current Montana license as a Certified Nursing Assistant
Billings Clinic Corporate Compliance Program
Billings Clinic Code of Business Conduct
HIPAA and confidentiality requirements
Patients’/residents’ rights
Medical terminology
Electronic Computer applications, for Billings Clinic computer systems and personal computers
Regulatory standards (e.g. JCAHO, OSHA)
Common policies and procedures, both departmental and organizational
Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds
Verbal and written communication
Phone systems and telephone communications
Rhythm interpretations in monitored areas
Interact professionally and effectively with the public and interdisciplinary care team
Perform basic clerical work that may include ordering supplies, assembling charts, organizing, stocking or quality checks.
Concentrate and pay close attention to detail when working to ensure attention to detail and accuracy.
Sit for prolonged periods of time
Utilize time management and organization concepts to maximize tasks efficiently
Maintain flexibility to adapt to a variety of workload assignments and/or interruptions
Recognize safety hazards and initiate appropriate preventative actions
Incorporate cultural diversity and age appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric
To lift, push and pull up to 50 pounds unassisted
Moderate complexity in prioritizing work load.
Requires ability to handle frequent interruptions with a high degree of stress.

Nice To Haves

Six months CNA experience in performing patient/resident care in a health care institution

Responsibilities

Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks.
Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination.
Effectively utilize phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
Interacts promptly with a polite, courteous and helpful disposition to assists patients/residents, family members, visitors and the interdisciplinary care team.
Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care.
Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
Assists with limited patient/resident care duties like answering call lights, responding to alarms and delivering trays.
Observes patient monitor and reports changes to patient’s nurse. Can identify life threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patient’s rhythm and CPR status.
Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.
Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.