Unit Clerk - Emergency Department - PRN Day

Jefferson Health Plans • Lansdale, PA

4d • Onsite

About The Position

Performs a variety of clerical duties, including data entry into the Hospital Information System, to support the operations of the Emergency Department. Assists in overall unit flow by supporting patients and medical staff by answering incoming calls, organizing information, and handling duties related to patient admission, transfer, and discharge. The unit secretary collaborates with unit-based clinical staff and other departments to coordinate off-unit testing and appointments. They also work with unit leadership and supply chain to support the inventory needs of the unit. The unit secretary is professional and welcoming to all patients, families, visitors, and staff. This role creates an environment of belonging and inclusion, demonstrating skills in problem-solving and conflict resolution. Recognizes patients and their family/designated care partners, interacting with compassion and care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values. Minimizes risk of harm to patients and others by following established protocols and individual performance. Communicates with and supports the interprofessional team, patient, family, and designated care partners. Maintains regular communication with the Charge Nurse to meet the needs of the unit. Monitors the electronic patient bed system for admission/discharge bed-flow, assigns admissions, completes staffing assignments if needed, and requests patient transport as needed, collaborating with the charge nurse for patient appropriation for the unit. Coordinates patient appointments/testing within the acute care setting, including transport coordination, and may coordinate patient discharge appointments. Performs clerical functions to support the department, including maintaining the medical record for complete and organized patient information. Organizes the work environment for effective and efficient department operations. Processes medical orders to facilitate the implementation of the medical regime for patient care. Uses information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making. Acts as an active responder during unit emergency codes, including calling the dispatcher, assisting the team in gathering equipment, and troubleshooting equipment failures. Participates in Unit Committee meetings in addition to staff meetings. Monitors the tube station for incoming and outgoing items and dispenses accordingly.

Requirements

• Related secretarial and computer experience.
• Knowledge of medical terminology.
• Cultural Awareness: Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication: Understanding of effective communication concepts, tools, and techniques; ability to transmit, receive, and accurately interpret ideas, information, and needs.
• Uses the language of partnership with patients and families, engaging them in their health and health care.
• Appropriately and respectfully delegates to other team members.
• Patient-and Family-Centered Practice: Knowledge of how to convey respect and collaborate with each patient, family, and/or designated care partner in the care setting.
• Knowledge of Medical terminology is highly recommended.

Nice To Haves

• Data entry experience preferred.

Responsibilities

• Performs clerical duties, including data entry into Hospital Information System.
• Supports unit flow by answering calls, organizing information, and managing patient admissions, transfers, and discharges.
• Coordinates off-unit testing and appointments with clinical staff and other departments.
• Assists with inventory needs of the unit in collaboration with leadership and supply chain.
• Interacts professionally and welcomingly with patients, families, visitors, and staff.
• Creates an environment of belonging and inclusion, demonstrating problem-solving and conflict resolution skills.
• Interacts with patients and families with compassion and care, respecting their preferences, needs, and values.
• Minimizes risk of harm by following established protocols.
• Communicates with and supports the interprofessional team, patient, and family.
• Maintains communication with the Charge Nurse.
• Monitors electronic patient bed system, assigns admissions, and requests patient transport.
• Coordinates patient appointments and testing within the acute care setting.
• Maintains medical records for complete and organized patient information.
• Organizes work environment for effective operations.
• Processes medical orders.
• Uses information technology for communication, knowledge management, error mitigation, and ethical decision-making.
• Responds to unit emergency codes.
• Troubleshoots equipment failures.
• Participates in Unit Committee meetings.
• Monitors and dispenses items from the tube station.

Benefits

• Medical (including prescription) insurance
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits (group rates on insurance and discounts)
• Tuition discounts at Thomas Jefferson University (after one year of full-time service or two years of part-time service)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED