Unit Clerk - Continuing Care

Christenson Group of Companies•Edmonton, AB

2d•Onsite

About The Position

This role is responsible for a variety of administrative and customer service duties within a continuing care setting. The Unit Clerk will be the first point of contact for residents, visitors, and guests, ensuring a welcoming environment and providing exceptional service. Key responsibilities include managing communications, maintaining records, coordinating services for residents and staff, and supporting operational efficiency. The position requires strong organizational and interpersonal skills, proficiency in office software, and a compassionate, person-centered approach to care.

Requirements

Previous experience in administration, reception, customer service, healthcare, or senior living environments is an asset.
Strong organizational, communication, and multitasking skills.
Proficiency with Microsoft Office and data-entry systems.
Ability to maintain confidentiality and handle sensitive information professionally.
Compassionate, customer-focused, and committed to providing excellent service to residents and families.
Demonstrated skills in communication, teamwork, organization, and customer service, with a high attention to detail and thoroughness and a demonstrated knowledge and commitment to person-centered care
Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures, and the ability to problem solve through critical thinking and self-education
Physically and mentally fit to perform the duties of the position (may be required to lift, move, push, or pull objects weighing up to 75 pounds)
Clear police information check, with the vulnerable sector, dated within the last 6 months

Responsibilities

Welcome residents, visitors, and guests, and provide exceptional customer service.
Answer phones, respond to inquiries, and direct calls appropriately.
Provide information about community services, programs, and amenities.
Conduct tours for prospective residents and families.
Prepare and distribute resident communications, including newsletters, notices, activity calendars, and meal menus.
Complete suite checks and collect mail for residents who are away.
Assist residents with transportation to meals, programs, appointments, and community services.
Support meal attendance monitoring as needed.
Coordinate staff training and education programs, including mandatory certifications and compliance tracking.
Maintain resident records and data entry in Yardi.
Assist with new resident admissions, including preparing charts and resident profiles.
Coordinate ordering of medical supplies and resident care items.
Support quality assurance activities, including audits and inspections.
Monitor and record required equipment and medication fridge temperatures.
Coordinate move-ins and move-outs, including suite inspections.
Assess suite condition and communicate maintenance or cleaning requirements.
Schedule elevator reservations and move-related logistics.
Manage keys, access fobs, and secure master keys.
Arrange cleaning and preparation of vacant suites and guest suites.
Assist with recruitment activities, including reference checks and interviews.
Support onboarding and orientation of new employees.
Maintain employee records and files.
Help coordinate staffing schedules, vacation requests, and shift replacements.
Enter employee hours and other required payroll information.
Record private-pay resident services.
Take meeting minutes and prepare reports as needed.
Manage office supply inventory and ordering.
Perform other related duties as assigned.