Unit Clerk CNA, NICU

Mercyhealth Wisconsin and Illinois•Riverside, CA

1d•$19 - $27•Onsite

About The Position

This role is responsible for answering the telephone and call lights, providing information, and relaying messages. The Unit Clerk CNA facilitates a welcoming environment, assists with visitor wayfinding, and maintains a clean work and patient environment. They participate in department or unit performance improvement activities, serve as a role model in Critical Moments of Service standards, and bring concerns and new ideas forward to the unit manager. This position also oversees the new CNA and pool CNA team, serving as a mentor to new hires and a resource to all CNA staff. They support newly hired CNA staff for a minimum of five shifts, increasing the orient's caseload as their progress and experience allows. The role observes and monitors CNAs' patient assignments, providing input to the Charge Nurse regarding assignments. They oversee CNA orientation under the direction of the department educator, completing an orientation and competency check on new hire CNAs. This position educates all newly hired CNA staff regarding departmental procedures, safety and health issues, and other information, coaching for improvement and educating staff for results. They ensure the quality of services of CNA to patient and family, while working with support services to ensure quality of services on the unit. The Unit Clerk CNA provides constructive feedback and input to CNA staff during their 90-day and annual evaluations. They provide patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures, including patient comfort measures. The role works as a CNA as staffing requires, completes documentation as appropriate for any care provided, and identifies and follows through with patients who have special needs or requests. Additionally, they serve as a liaison to nursing management and the new CNA partner, order special supplies, process orders and patient charges accurately and timely, and verify the accuracy of charges entered for the unit. The Unit Clerk CNA maintains medical records of current patients, faxes and makes copies as ordered, maintains supplies, and works with communication tools to contact staff. They assemble patient folders and charts for the unit, keep the white communication board updated, and set up Rauland responder/Vocera/versus for new staff. This role is also responsible for payroll and scheduling for the unit CNA and performs special projects and other duties as assigned.

Requirements

Completion of a CNA program.
CNA 2 (Advanced) program requirements met.
Completion of a Unit Clerk course or equivalent on the job training (which can be provided).
Previous healthcare CNA experience required minimum of 1year CNA or other healthcare experience.
Current CNA certificate in applicable state.
Approved CPR or BLS certification within 90 days.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan

Nice To Haves

Phlebotomy experience preferred

Responsibilities

Answers the telephone and call lights in a professional, appropriate and timely manner, providing information or relaying messages to patients, family and partners.
Facilitates a welcoming environment assisting with visitor wayfinding.
Maintains a clean work and patient environment.
Participates in department or unit performance improvement activities.
Serves as a role model in Critical Moments of Service standards.
Brings concerns and/or new ideas forward to the unit manager to improve care on the unit, reporting staff behavioral concerns to management immediately.
Attends meetings for patient satisfaction (new products, processes, ideas, etc.).
Assist nursing and support service leadership in identifying process improvement opportunities as directed by leadership.
Oversees the new CNA and pool CNA team serving as a mentor to new hires and a resource to all CNA staff.
Supports newly hired CNA staff for a minimum of five shifts, increasing the orient's caseload as his/her progress and experience allows.
Observes and monitors CNA's patient assignment, providing input to Charge Nurse regarding assignments.
Oversees CNA orientation under the direction of the department educator, completing an orientation and competency check on new hire CNAs upon the completion of the orientation period.
Educates all newly hired CNA staff regarding departmental procedures, safety and health issues, and other information. Coaches for improvement and educates staff for results.
Ensures quality of services of CNA to patient and family, while working with support services to ensure quality of services on the unit (e.g., admissions, activities).
Provides constructive feedback and input to CNA staff during their 90 day and annual evaluations.
Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.
Provides patient comfort measures
Works as CNA as staffing requires.
Completes documentation as appropriate for any care provided (food consumption, bowel movements, movement, and other documentation as assigned)
Identifies and follows through with patients who have special needs or requests.
Serves as liaison to nursing management and the new CNA partner.
Orders special supplies that are unit specific and follows up on orders.
Processes orders and patient charges in an accurate and timely manner.
Verifies accuracy of charges entered for unit
Maintains medical records of current patients.
Fax and make copies as ordered by charge nurse.
Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.
Work with communication tools to contact staff
Assemble patient folders and charts for unit
Keep white communication board updated.
Rauland responder/Vocera/versus set up for new staff
Payroll and scheduling for unit CNA
Special projects and other duties as assigned.