Unit Claims Manager, Property Claims Specialists/Appraisal

Intact FC • Mississauga, ON

7d • CA$101,800 - CA$124,400 • Hybrid

About The Position

We’re looking for a Unit Claims Manager, Property Claims Specialists/Appraisal, to join our growing team! As a leader in this role, you will play a pivotal role in optimizing the relationship with our vendor network and overseeing the integrity and accuracy of property damage estimates to ensure a seamless claims process. This opportunity can be based out of any of the following Ontario offices: Ajax, London, Mississauga, Ottawa or Toronto.

Requirements

• University degree, College diploma or any combination of training and experience deemed relevant for the role
• Strong Leadership, coaching and career development experience
• Proven ability to collaborate and influence diverse groups.
• Strong communication and negotiation skills.
• Comprehensive knowledge of the disaster restoration industry, including; mitigation (IICRC), building construction practises and property valuation methodologies (Xactimate) and related systems.
• Have a valid driver's license and a good driving record.
• Positive attitude while adapting to changing priorities and taking ownership of work,
• Strong analytical skills to interpret data to identify trends and make informed decisions to optimize the claims process and vendor performance.

Nice To Haves

• Prior experience estimating major losses for personal and commercial property losses is preferred

Responsibilities

• Lead, coach and mentor a mix of Property Claims Specialists and/or Major Loss Appraisers fostering a collaborative and performance-driven culture to achieve team and organizational goals.
• Build strong collaborative relationships with internal appraisers and external vendors to ensure that estimates are detailed and comply with regulatory requirements, company policies and industry standards.
• Identify opportunities for streamlining appraisal workflows, improving estimate accuracy, and enhancing overall claims efficiency. Drive initiatives to reduce cycle times and improve the customer experience.
• Focus on ensuring vendors provide high-quality service supporting positive outcomes for customers and maintaining satisfaction throughout the vendor’s involvement.
• Effectively identify and develop talent, demonstrate strong performance management within your team.
• Work closely with vendor managers, claims adjusters, and property leadership to ensure that appraisals, estimates, and repair timelines align with department objectives.
• Track and evaluate vendor and team performance through data-driven analysis, reporting on trends to senior leadership.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan offering guaranteed income for life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree