This individual plans, coordinates, and directs the daily operations of a specific shift on a clinical unit. They supervise staff and facilitate communication with physicians and internal administrators to provide optimal patient and family-centered care. The role is recognized as a change agent and routinely leads efforts to strengthen organizational systems that support the mission, vision, and values of the department. This position requires adeptness at creative problem-solving, negotiating conflict, and collaborating with others. The individual demonstrates insight, judgment, and clinically sound risk-taking. They role model expert communication skills to colleagues through example and demonstrate foresight regarding the impact of nursing care on patient outcomes based on intuition and experience. This role is recognized as an expert clinician and a leader within their area of specialty. Responsibilities include completing employee conference, risk management, and unit management reports within specified time frames, identifying the need for revision and evaluating the effectiveness of operational forms, and providing and coordinating the resources needed within the unit to provide optimal patient outcomes. The role models time management skills through example and ensures compliance and adherence with stated policies and procedures for the unit. They remain informed of innovative clinical trends through benchmarking and evidence-based practice. The individual functions as a charge nurse, role models delegation skills to colleagues, and assists them in effective delegation utilizing the Synergy model for care. They are considered an expert and are viewed as a formal leader, mentoring other Registered Nurses to the role and functions of Charge Nurse. The role evaluates the use of resources and cost containment activities, leads and coordinates team behavior between staff members, and actively fosters the development of leadership skills in others. They exhibit a desire to hear and understand another's point of view. The role models effective communication skills, takes a leadership role in building and maintaining an environment that fosters open and candid communication, and serves as an arbitrator in the resolution of conflicts between nursing staff. They take appropriate action to correct unacceptable communication/behavior as needed and counsel employees (i.e., verbal warnings for attendance & performance issues). This role coordinates unit staffing to meet the needs of the department, identifies one managerial problem and initiates a test of change, and actively participates in preparation for regulatory agency reviews. They assist in administrative activities such as budget planning, identifying means of cost containment, coordinating unit staffing schedules, and ensuring communication regarding areas of concern to the Unit Director. The role provides direction and guidance to less experienced staff concerning policies, scheduling, assignments, organizational skills, and daily operations. They evaluate the impact of policies on daily operations, support administrative decisions, and facilitate daily operational issues with the staff. The role challenges and shapes systems on the unit and hospital-wide to achieve the best possible outcomes. They are aware of and support units and colleagues' needs through supportive and non-judgmental behaviors, actively empower and advocate for nurses, and implement innovative approaches to meet the needs of patients and families. The role identifies, recognizes, and responds to the needs of unit staff to ensure that staff has the resources and tools available to meet patient and family needs. They take appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Unit Director and risk management), address escalated patient issues, and refer issues to the Unit Director or Patient Advocate when unable to resolve. They monitor issues and their resolution. The role identifies, initiates, and collaborates to provide needed educational programs, develops management/leadership focused in-service (e.g., time management, team building, conflict resolution, budget, leadership activities), and demonstrates current evidence-based practice and disseminates information. They ensure compliance with educational requirements through scheduling, planning, and support, and question management practice as it relates to research. The role completes performance reviews with Nurse Manager input as appropriate and incorporates the Synergy model for care in nurse/patient assignments. Must meet all Clinical Nurse I Employee Commitments and achieves points and contact hours as defined in the PLAN (clinical lattice) point system to maintain position.
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Job Type
Full-time
Career Level
Mid Level