Unit Ambassador-Pelham

Spartanburg Regional Healthcare System•Greer, SC

17h•Onsite

About The Position

The Unit Ambassador is responsible for patient-related clerical activities, departmental clerical duties, computerized order entry procedures, and other unit activities as assigned. The Unit Ambassador must be able to provide and understand the specific communication needs of patients, families, and visitors. The Unit Ambassador will collaborate with Leadership in developing and implementing the Spartanburg Regional Healthcare Systems, Mission, Goals and Values.

Requirements

High School Graduate or GED
Completion of Unit Secretary Course or equivalent healthcare experience to include Medical Terminology
Heart Saver certification

Nice To Haves

1-year acute care experience
Monitor Tech experience

Responsibilities

Demonstrates proper business and telephone etiquette and sound judgment in receiving and placing calls
Assists patients by answering call lights in person, and helping with requests when able or notify nurse or PCA/CCA/EST in a timely and courteous manner
Pass warm washcloths before meals, for quiet time or at bedtime to prepare patients for mealtimes and sleep hours
Welcomes and greets patients upon arrival to the unit and rounds on patients every 3 hours
Delivers meals/snacks, water and ice in a timely manner and assists patients with other comfort needs
Straighten Rooms - clear off bedside table; help keep rooms tidy
Knowledgeable in use of and response to Facility Alert, Medical Alert, Medical Emergency Systems
Proactive in addressing potential needs of patients
Remains committed to unit, department and division goals
Attends continuing education classes for improvement offered at Spartanburg Regional Healthcare System.
Reports risk management concerns to appropriate person
Adheres to system wide standards of behavior
Maintain minimum level of supplies for unit and/or patient care area
Answers questions and directs visitors/family in a courteous manner
Other duties as assigned