Union Houseperson

Hyatt Vacation Ownership

8d•$13•Onsite

About The Position

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position involves responding promptly to guest and departmental requests, preparing and transporting supply carts, cleaning guest rooms and bathrooms, replacing amenities and linens, making beds, removing trash, and ensuring appliances and furnishings are in good working order. The role also requires adherence to company policies, safety procedures, and maintaining a professional appearance. A key aspect of this role is providing excellent customer service to guests, anticipating their needs, and assisting individuals with disabilities. The position requires the ability to perform physical tasks such as lifting, bending, and standing for extended periods, and requires availability to work a flexible schedule including evenings, weekends, and holidays.

Requirements

Must be available weekends and holidays.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets in guest rooms and hallway.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Perform other reasonable job duties as requested by Supervisors.

Benefits

Competitive Pay
401K opportunities
Travel discounts
Professional Counseling & Family Support
Growth and Development Opportunities
Free on-site parking
Uniform laundering
Complimentary shoes provided twice per year through Shoes for Crews
Water bottles provided during shift
Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
“Way to Go” Incentive - $5 per mention deposited onto Wisely card
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Quarterly celebrations, Associate Appreciation Week, Housekeeping Week, Employee of the Quarter/Year
Birthday and holiday celebrations and team building outings