Make Your Moment - Union AV Technician (Part-Time) Hiring Event August 25th - New York City

Encore Global•New York, NY

10d•Onsite

About The Position

This role focuses on ensuring flawlessly executed events through the setup, operation, and breakdown of audiovisual equipment. The technician will also be responsible for customer service, technical troubleshooting, and understanding company systems and processes. Revenue generation through up-selling and accurate invoicing are also key aspects of the position.

Requirements

High School Diploma required.
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Nice To Haves

Associate’s degree is preferred.
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in educational environment is preferred.

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.