Uniformed Asset Protection Personnel
About The Position
Real Canadian Superstore is seeking a Customer Support representative reporting to the Asset Protection team. This role is ideal for individuals passionate about creating a welcoming atmosphere, providing exceptional service, and delighting customers. As a Customer Experience Ambassador, you will be the friendly face greeting customers, offering assistance, and contributing to a positive and safe shopping environment. You will collaborate closely with other store colleagues to ensure a smooth and enjoyable experience for everyone. Loblaw Companies Limited is committed to supporting your ongoing career development with in-house training programs and tuition assistance. We offer a competitive pay rate, a 10% Colleague Discount program, a company-matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program.
Requirements
- Previous experience in a retail or customer-facing role is preferred.
- Strong ability to collaborate and build positive relationships with store teams and customers.
- Exceptional customer service skills, with a natural talent for making connections and building rapport.
- A professional, friendly, and approachable demeanor that puts customers at ease.
- Proven ability to maintain composure and provide assistance during challenging or urgent situations.
- Physical ability to stand or walk for extended periods.
- Candidates who are 18 years or older are required to complete a criminal background check.
Responsibilities
- Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
- Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
- Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
- Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
- Maintain accurate records and complete required daily, weekly, and monthly reports.
- Perform other duties as assigned to support overall store operations and customer satisfaction.
Benefits
- In-house training programs
- Tuition assistance
- Competitive pay rate
- 10% Colleague Discount program
- Company matched Pension Plan
- Health Benefits
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
