Unified Communications (UC) Technician - (298)

VAE•Sierra Vista, AZ

13d•Onsite

About The Position

VAE is looking for a UC Technician. This position is responsible for assisting with the installation, migration, sustainment, and troubleshooting of enterprise Voice over IP (VoIP) and telecommunications infrastructure. This role supports active operational environments and requires strong hands-on technical experience in voice systems, structured cabling, and network infrastructure.

Requirements

Active Secret Security Clearance
1-5 years of relevant experience
Experience supporting VoIP and enterprise voice systems
Familiarity with networking principles and fundamentals
Knowledge of ISP/OSP cabling, including: DSX patch panels, Main Distribution Frames (MDF) for analog lines, Fiber and copper patch panels, Copper and fiber telecom color codes
Familiarity with BICSI standards for telecommunications infrastructure planning and design
Working knowledge of power distribution systems (AC, DC, UPS)

Responsibilities

Assist with site surveys to support comprehensive system design planning
Support installation, testing of VoIP systems
Support migration, installation, and de-installation of voice and network systems
Perform integration and acceptance testing
Deploy and troubleshoot VoIP handsets
Rack voice gateways
Transition cross-connects to new termination blocks
Establish voice and data networks by running, pulling, terminating, and splicing cables
Mount and install backboards, cross-connects, racks, patch panels, fiber optic hardware, and related equipment
Install grounding for racks, equipment, and cabling as required
Complete IDC connections (e.g., terminating copper cabling)
Perform cable testing (continuity testing for horizontal and riser cables)
Troubleshoot opens, crosses, shorts, and transposed pairs
Use tone sets to identify active voice and data circuits
Label and document network infrastructure, routing equipment, and configuration diagrams