Communications Specialist Senior - TS/SCI w/Poly
About The Position
At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team. This role is responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure. Responsibilities include installation of operating system and security patches, assessing the applicability of vulnerabilities and maintaining security compliance of the Voice, Video, and Chat infrastructure. The specialist will provide support for customer scheduled and unplanned outages, regardless of scale and impact, and serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.
Requirements
- Bachelor of Arts/Bachelor of Science
- 8+ years of related experience
- Thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
- Strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
- Managed virtualized applications or have knowledge of how to manage virtualized applications.
- Proficient in the use of Microsoft Office.
- Good communication and customer service skills.
- Be a team player and have the ability to work in a fast-paced environment.
- 8570 compliant with a Security + certificate is required.
- US Citizenship Required
- TS/SCI w/Poly Security Clearance
Nice To Haves
- Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
- Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.
Responsibilities
- Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
- Installation of operating system and security patches.
- Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
- Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
- Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.
- Monitor and process Capabilities Service Desk tickets.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
