Unified Communications (UC) Engineer

Tyto Athene, LLC•Baltimore, MD

1d•$160,000•Onsite

About The Position

Tyto Athene is seeking a Unified Communications (UC) Engineer to support a critical initiative for a Federal customer. The role involves migrating from legacy telephony systems to Microsoft Teams. The engineer will be responsible for the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System to ensure seamless communication and collaboration.

Requirements

Strong understanding of VoIP telecommunications environments.
Strong understanding of Microsoft Teams-based solutions, including Direct Routing, PSTN connectivity, and call queues.
Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
Experience troubleshooting Teams and telecommunications solutions.
Architecture and technical support documentation skills.
Good communication skills.
BS or equivalent experience with telecommunications services.
At least (3) years of experience administering Microsoft Teams.
Primary Product Knowledge: Microsoft Admin Center, Entra, Intune, Teams Admin Center, PowerShell.
Public Trust (Suitability) Clearance.
Must be willing to work at customer site in Baltimore, MD.

Responsibilities

Planning and supporting deployment of Microsoft Teams-based UC solutions.
Setting up and managing call queues, auto attendants, and other telephony features.
Configuring and supporting MS Teams for different devices, including desktop phones, especially Poly CCX models. This includes setting up phone Configuration Profiles, Common Area Phones, Zero touch login.
Diagnosing and resolving issues related to MS Teams including call quality problems, call routing issues, and device connectivity problems.
Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
Engineering support during deployment.
Troubleshooting issues, including diagnosing SIP reaces and call ladders.
Other Duties as Assigned