Unified Communications Engineer - Delivery Analyst

General Dynamics Information Technology • Camp Springs, MD

1d • Onsite

About The Position

The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise. Must be local to the National Capital Region – position is 5 days/week on-site, Camp Springs, MD

Requirements

• Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent
• Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
• Ability to use and interpret access control lists and Netflow collections from other tools
• 7+ years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
• Skillset equivalence to Cisco CCNP Routing and Switching certification
• Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks
• Excellent written and verbal communication skills
• Proven experience with managing and using Dev Ops concepts
• Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
• Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail

Nice To Haves

• US Citizen with DHS Public Trust suitability clearance/EOD
• Experience with any DHS agencies or entities
• Experience using ServiceNow in a Tier 1 - 4 support role
• Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work

Responsibilities

• Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer
• Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur
• Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
• Create, maintain, and make recommended changes to test plans and troubleshooting processes
• Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
• Be responsive and work on all critical/high-profile UC referred issues and tickets within 30min
• Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution
• Communicate proactively and effectively with all stake holders, consumers, and dependent parties
• Provide Unified Communication deliverable reports and/or other project related reports
• CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
• variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level