Unified Communications and Collaboration (UCC) / M365 Engineer
About The Position
Leidos’ Civilian Health Solutions Operation is seeking a hands-on Unified Communications and Collaboration (UCC) / M365 Engineer focused on Microsoft Teams to support a federal agency’s large, mission-critical enterprise. The position supports UCC infrastructure and services—including voice, video streaming, conferencing, messaging, and other collaboration technologies—for users inside and outside customer networks. The engineer combines technical expertise with user training, system integration, and coordination with third-party vendors to maintain reliable communication services, and must be able to explain technical concepts to non-technical audiences. The role includes engineering, design, operations, security, maintenance, documentation, monitoring, installation, configuration, and troubleshooting across UCC systems. The environment may include Microsoft Skype for Business Server and Client, Microsoft Unified Messaging, Polycom VVX600, Cisco Telepresence VCS Control and WebEx, Adobe Connect, CA SiteMinder, AMX audiovisual and control products, and SMART Technologies interactive whiteboards. Software support includes video streaming and encoding solutions, video-rich websites, browser technologies and web servers, third-party component integration, and AMX programming. The position also covers Microsoft 365 platform operations and administration. The engineer will administer Teams architecture and governance, tenant-wide policies, lifecycle management, federation and external-access boundaries, and integration endpoints. They will diagnose Teams call-quality, media-stream, and meeting-connectivity issues using the Teams Admin Center and Call Quality Dashboard. OneDrive for Business responsibilities include synchronization policies, personal-site quotas, retention holds, cross-site sharing, synchronization conflicts, permissions, and document-library limits. Candidates must be U.S. citizens or U.S. persons who have lived in the United States for the past three consecutive years, and must be able to obtain and maintain a public trust clearance. A current Public Trust is preferred. If invited to interview, candidates must keep their camera on; the interviewer will take a picture for identification purposes if an offer is extended.
Requirements
- Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field; additional years of experience may be substituted for the degree.
- At least 8 years of experience in Unified Communications, including at least 3 years focused on Microsoft Teams.
- Strong understanding of VoIP, video conferencing, and collaboration tools.
- Familiarity with integrating Microsoft Teams in hybrid environments.
- ITIL Foundations certification, or ability to obtain it within 3 months after starting.
- Ability to obtain and maintain a public trust clearance.
- U.S. citizen or U.S. person who has lived in the United States for the past three consecutive years.
- Strong communication skills and demonstrated ability to convey technical concepts to non-technical audiences.
Nice To Haves
- Current Public Trust clearance.
- Microsoft 365 Certified: Teams Administrator Associate certification or equivalent.
- Experience with other UCC platforms such as Cisco Webex, Zoom, Slack, and Zabber.
Responsibilities
- Engineer, design, and provide operational support for UCC infrastructure.
- Protect critical infrastructure and address vulnerability remediation and information assurance.
- Manage and maintain UCC systems, including routine patch management and security updates.
- Document technical architecture, configurations, alert thresholds, and operational parameters.
- Oversee software and hardware installation, configuration, support, maintenance, and troubleshooting.
- Implement and maintain monitoring, logging, and alerting for UCC infrastructure using agency-standard tools.
- Collaborate with team members and networking and infrastructure teams to support the UCC environment.
- Provide software support for video streaming solutions, live/VOD/mobile player adoption and integration, Digital Rapids encoding, Adobe AMS streaming, video-rich Flash websites, browser technologies and web servers, third-party component integration and tuning, and AMX programming.
- Perform Microsoft 365 platform operations and administration.
- Configure and enforce tenant-wide Teams meeting, voice-routing, messaging, live-events/town-hall, and app-permission policies.
- Oversee Teams lifecycle management, federation and external-access boundaries, and integration endpoints.
- Troubleshoot Teams call-quality metrics, media-stream performance, and meeting-connectivity issues using Teams Admin Center and Call Quality Dashboard.
- Administer OneDrive for Business synchronization policies, personal-site quota allocations, retention holds, and cross-site sharing links.
- Resolve complex OneDrive synchronization conflicts, granular permission-access issues, and document-library threshold limits.
- Communicate technical concepts to non-technical audiences and support user training and coordination with third-party vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
