SITEC - Unified Communications Administrator - MacDill AFB
About The Position
Peraton requires Unified Communication Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Requirements
- Min 9 years with HS degree, 7 years with AS/AA degree, 5 years with BS/BA, or 3 years with MS/MA
- DoD TS/SCI clearance
- A minimum of three years of increasingly complex and progressive experience in implementing, administering, performing testing, and analyzing network.
- Candidates must have experience with current technologies and, where required for the task, emerging technologies.
- DoD 8570 IAT II Certification, AND CCNA OR Microsoft 365 Certified: Teams Administrator Associate
Responsibilities
- Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures
- Diagnose and resolve Unified Communications related issues including performance, connectivity, call quality problems, dropped calls, video conferencing failures and other Unified Communications problems
- Provide Tier 2 or Tier 3 support to end-users and IT staff
- Administers Unified Communications security, antivirus, and spam control measures
- Uses a variety of tools to monitor and troubleshoot networks networks (Real-Time Monitoring Tool (RTMT) , Command Prompt, Power Shell, and VQ Conference Manager)
- Works independently and provides administration of Unified Communications systems
- Creates monitoring reports and logs and ensures the functionality of Unified Communications systems
- Documents and maintains Unified Communications topologies
- Completes ticket request, works to resolve incidents, and escalates to engineering team when required
- Add Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts)
- Monitor Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests
- Stay up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
- Add and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings
- Configure chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail
- Manage Cisco Jabber Persistent Chat (PChat) Spaces to enable multiuser collaboration and communication. This involves creating one of two types of chat spaces as requested: Public Space: This space is open to all Jabber users and allows users to join at will Private Space: This allows for specified Moderators to control access to the space and add authorized users
- Administration of Voice and Video endpoints
- Add and configure new devices
- Update or remove devices as necessary
- Administration of IP telephony systems including VoIP phones, voicemail systems, call groups
- Administration of Cisco VCS, Expressway-C, Expressway-E as necessary to manage Voice and Video traffic
- Perform daily system performance checks and report readiness status
- Create training documentation and conduct training sessions for staff and users
- Stay current with Unified Communications technologies and industry standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
