Unified Communication Engineer

Jupiter Medical Center

7d • Hybrid

About The Position

The Unified Communications Engineer role requires an innovative thinker who can apply traditional telecommunications concepts to the world of cloud and digital transformation. The UC engineer is responsible for designing, deploying, supporting, and operating the Jupiter Medical Unified Communications Team for a campus distributed and remote environment. This role requires strong demonstrated skills with enterprise communications and regular interactions with cross functional teams, clients, and vendors. You will be responsible for producing all required deliverables including the following: Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately. Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs. Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization. Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity. Contribute to the development and management of in-room patient entertainment and engagement solutions. Assume technical lead role in problem resolution and root cause analysis. Maintain a program for maintain highly reliable and readily available end-user mobility devices. Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios. Maintain a structure for ongoing tier3 resolution for all communications issues and problems. Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology. Determining criticality of business issues, identifying business impact and escalating problems to upper management. Maintaining accurate and timely status updates on tickets. Assisting in creating and reviewing technical documentation, knowledge base, and user guides. Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues. Performs other duties as assigned.

Requirements

• Bachelor’s degree in telecommunications or computer science related field or commensurate experience.
• Minimum 7 years UC Engineer experience, OR combination of a bachelor’s degree in telecommunications, computer science or related field PLUS at least 3 years UC Engineer experience.
• Minimum 3 years working with healthcare providers, clinicians, and care delivery workers.
• Ability to manage and mentor communications analysts and technicians to work toward common enterprise communications goals.
• Demonstrative experience successfully utilizing complex enterprise network and telecommunications software and hardware.
• TCP/IP and Remote Access service experience required.
• Experience with VoIP networking and technical proficiency in LAN/WAN architectures.
• Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures.
• Strong understanding of network monitoring tools and technologies.
• Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures.
• Experience with collaboration conference room AV technology and solutions.
• Strong interpersonal communication and organization skills.
• A demonstrated track record of successful implementation of highly technical solutions.
• Demonstrated success deploying communication solutions in a healthcare setting.
• Ability to develop and maintain strong professional relationships with IT/Business teams as well as end users.
• Ability to work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience.
• Design and deployment experience with conferencing and collaborative solutions, such as MS Teams and Zoom.
• Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc.
• Knowledge of Microsoft AD, DNS, DHCP, Networking, Firewall technologies.
• Experience with PowerShell or other scripting tools.
• Familiarity with one or more Contact Center solutions, such as Avaya or Cisco.
• Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools.
• Strong analytical skills, dedication, attention to detail and ability to excel under pressure.
• Ability to work well with others in a team-oriented environment.
• Ability to setup collaborative conferencing environments for executives and community stakeholders in support of the JMC mission.
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation, TB/PPD Surveillance Program, Maintenance of required professional licensing and/or certification(s).

Nice To Haves

• Experience with Avaya, Vocera, PatientKeeper, and Microsoft Teams is strongly desired.
• Preferred vendor experience: Microsoft, AWS, Avaya, Cisco, AudioCodes, Polycom and Jabra/Plantronics.
• Preferred Certifications: Microsoft, Cisco, Avaya, Q-Sys and/or Crestron.

Responsibilities

• Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately.
• Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs.
• Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization.
• Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity.
• Contribute to the development and management of in-room patient entertainment and engagement solutions.
• Assume technical lead role in problem resolution and root cause analysis.
• Maintain a program for maintain highly reliable and readily available end-user mobility devices.
• Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios.
• Maintain a structure for ongoing tier3 resolution for all communications issues and problems.
• Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology.
• Determining criticality of business issues, identifying business impact and escalating problems to upper management.
• Maintaining accurate and timely status updates on tickets.
• Assisting in creating and reviewing technical documentation, knowledge base, and user guides.
• Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level