Unified Commerce Business Analyst

Hunkemöller•Deerfield, IL

10d

About The Position

We are seeking a Unified Commerce Business Analyst to join our team. This role involves analyzing and mapping end-to-end omni and retail processes, identifying gaps and dependencies. You will translate business needs into clear requirements, user stories, workflows, and documentation. A key part of this role is partnering with Product Owners across various channels (POS, OMS, Webshop/App, CRM & Loyalty) and the business. You will also collaborate with SAP and Integration teams to understand system behavior, data flows, and impacts, and support testing, validate solutions, and drive release readiness. The position requires facilitating workshops, structuring complex topics, and bringing clarity to ambiguous problem spaces. Support processes include performing integration impact assessments, checking for duplication with existing applications, ensuring operability of mission-critical systems, coordinating with Enterprise Architects, supporting Security (GISO) and Privacy requirements, and ensuring platform compatibility.

Requirements

Retail / omnichannel background with a strong understanding of store & digital workflows
Self-driven, independent working style; you learn fast, structure ambiguity, and move work forward
Strong problem-solving skills and comfort with complex, interconnected systems
Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows)
Hands-on with JIRA, requirement refinement, and testing workflows
Able to flex across channels as priorities shift
Experienced navigating complex landscapes
Detail-oriented
Strong problem solver
Thriving in a fast-paced retail technology environment
Confident working through complex processes
Enjoy collaborating with multiple Product Owners and teams
Experience across retail and omnichannel flows
Preferable exposure to SAP and integrations
Flexibility is key, your work will span multiple channels and domains as needed

Responsibilities

Analyze and map end-to-end omni & retail processes, identifying gaps and dependencies
Translate business needs into clear requirements, user stories, workflows, and documentation
Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) as well as the business
Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts
Support testing, validate solutions, and help drive release readiness
Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces
Perform integration impact assessments as part of the business case
Check for duplication with existing applications or unused modules/features
Ensure operability and confirm ownership within Business Technology for mission-critical systems
Coordinate required involvement from the Enterprise Architect at defined checkpoints
Support Security (GISO) and Privacy requirements prior to contracting or onboarding decisions
Ensure platform compatibility and flag exceptions for approval