Unhoused Response Coordinator
Downtown San Diego Partnership•San Diego, CA
•Onsite
About The Position
The Unhoused Response Team Member provides compassionate, client-centered outreach and support services to individuals experiencing homelessness. This role requires field-based work throughout the entire shift, building trusting relationships, addressing immediate needs, connecting clients to resources, and supporting harm reduction and mental health-informed interventions. Staff must be committed to dignity, respect, and safety for all clients served.
Requirements
- Experience working with unhoused or marginalized populations
- Mental health experience, including crisis response or support
- Outreach experience in community or field-based settings
- Demonstrated commitment to harm reduction principles
- Compassionate, empathetic, and client-centered approach
- Ability to multitask and prioritize in fast-paced environments
- Strong problem-solving and resource-navigation skills
- Basic computer skills for documentation and communication
- Current or ability to obtain: CPR certification
- Current or ability to obtain: First Aid certification
- Current or ability to obtain: Naloxone (Narcan) training
Nice To Haves
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Cultural humility and respect for diverse lived experiences
- Flexibility and adaptability in unpredictable environments
Responsibilities
- Conduct street, encampment, and community-based outreach to individuals experiencing homelessness
- Build rapport and maintain respectful, nonjudgmental relationships with clients
- Provide trauma-informed, client-centered support focused on safety, stability, and self-determined goals
- Support individuals with mental health needs using de-escalation and harm reduction practices
- Connect clients to housing, medical, behavioral health, substance use, and social service resources
- Administer or support use of Naloxone (Narcan) when necessary and follow emergency protocols
- Document outreach activities, client interactions, and referrals using computer-based systems
- Coordinate with internal teams, community partners, first responders, and service providers
- Respond to crises in the field and provide basic first aid/CPR as needed
- Maintain flexibility and resourcefulness to respond to changing field conditions
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Discounted MTS Transit Pass
- Paid Vacation
- Paid Sick Time
- 401K Plan + Employer Match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
