Unhoused Outreach Case Manager

ROMAN CATHOLIC DIOCESE OF CORPUS CHRISTI•Corpus Christi, TX

3d•$45,000 - $55,000•Onsite

About The Position

Mother Teresa Shelter in Corpus Christi, Texas, is hiring an Unhoused Outreach Case Manager. This is a professional, part-time position requiring knowledge and experience in client-centered case management within the unhoused population. The ideal candidate must have the ability to deliver human services and work effectively with persons at various stages of the continuum of care of Mother Teresa Shelter (MTS), Mother Teresa Transitional House (MTTH), and Representative Payee program clients (Representative Payee). As an integral part of the ministry for the Church, this position will support and uphold the philosophy of Catholic ministry and the mission of the Diocese of Corpus Christi in both professional and personal life. Acts as a witness to Gospel values by modeling the teachings of the Catholic Church. Continuously grow in the ministry by participating in religious ceremonies, training sessions, and reflection activities as directed.

Requirements

Associate degree or related field experience with individuals experiencing homelessness, and/or mental health needs, substance abuse/dependency needs or co-occurring disorders
Knowledge of local community resources
Strong computer skills; including Microsoft Office, client record management systems
Effective organizational and time management skills
Valid Texas State Driver’s License, vehicle insurance coverage and a good driving record
Be a strong communicator, both verbal and written
Be able to understand and respect cultural differences
Ability to work independently and be self-motivated (often in the field)
Must successfully complete criminal history background check, motor vehicle record review, and drug screening
Certification in Safe Environment training provided by the Office for Safe Environment and Child & Family Resources is require
Complete a CPR/First Aid certification class
Sign and acknowledge the Catholic Charities of Corpus Christi-Mother Teresa Shelter, “Employee Policy and Procedures” onboarding packet
Must adhere to all diocesan policies and procedures

Nice To Haves

Bilingual in English and Spanish is preferred

Responsibilities

Perform literal street outreach and build rapport with individuals who fall within category 1 and category 4 of HUD defined homelessness (including but not limited to: help individuals access resources, transportation, documentation retrieval, provide referrals to community agencies, etc.)
Conduct outreach and interviews to deem eligibility for potential residents of MTTH
Ensure proper documentation of the case file in accordance with HMIS system or internal CRMS system of the agency; including maintaining general reporting as instructed by the Director of Mission Advancement
Address client emergency and crises as needed.
Maintain the confidentiality of all client data.
Serve as the MTS representative providing awareness about the unhoused population, stay current with resources, and strengthen communications within the continuum of care network (including but not limited to: attending HIP events, participate in the city counting of the unhoused population, continuum of care street outreach efforts, etc.)
Maintain a monthly calendar of all community partners/agencies who provide services at Mother Teresa Shelter in collaboration with the MTS Operations Supervisor and increase partnership opportunities in collaboration with the Director of Mission Advancement
Provide leadership and support to volunteer mentors working with un-housed clients.
Participate in inter-agency case management collaborations to share information, resources and problem-solve client challenges and barriers.
Responsible for managing the day-to-day operations of MTTH, including resident/staff safety, cleanliness, code compliance, report incidents, and submit maintenance requests
In collaboration with the Director of Operations, assess maintenance requests and recommend if the issue can be completed internally or through a third-party vendor
Make regular inspections of the facility to ensure supplies are stocked, machines are operational, the facility is sanitary, etc.
Manage service contracts with external vendors approved by the Director of Operations
Maintain a budget ledger of facility expenditures/revenue
Respond to emergency calls to provided phone for emergencies after regular work hours
Conduct final interviews to deem eligibility for potential residents of MTTH
Complete clerical duties of maintaining lease agreements for all residents, collecting monthly rent, coordinating drug screenings, receiving/distributing mail, enforcing policies outlined in the resident lease agreement, etc.
Coordinate with the Unhoused Case Manager to pick up the weekly meals
Build rapport with MTTH residents and collaborate with the Unhoused Case Manager when applicable to provide information/updates on residents in compliance with confidentiality agreements
Collaborate with the Unhoused Outreach Case Manager providing information to include in the monthly calendar of community partners/agencies of services
Ensure proper documentation in accordance with HMIS system or CRMS system; including reporting outcomes as instructed by the Director of Mission Advancement