Underwriting Technician

Berkshire Hathaway Homestate Companies•Alpharetta, GA

2d•Onsite

About The Position

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is seeking an Underwriting Technician within the Bay Area to provide critical support to designated Underwriters, and their assigned agencies, assisting with the facilitation of the end-to-end underwriting process. This individual is responsible for ensuring submission quality, accurate data entry, timely policy processing, and coordination between internal teams and external partners, all contributing to efficiency, service excellence, process improvement, and the delivery of high-quality, audit-ready files.

Requirements

Minimum of high school diploma, or equivalent certificate, required.
A minimum of one year of experience in insurance, preferably within the workers compensation industry, required.
Ability to read and interpret general underwriting files, documentation, and policies.
Ability to write concise reports and business correspondence.
Ability to communicate clearly and effectively with colleagues and external partners.
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to demonstrate basic technical competencies in the use of computers, standard business applications, and Microsoft Office/365 applications and be able to master and become proficient in proprietary and vendor software programs.

Nice To Haves

Bachelor's degree from an accredited college or university preferred.

Responsibilities

Reviews incoming submissions for completeness and quality, identifying missing or conflicting information and requesting additional details as needed.
Accurately enters and maintains data in Underwriting and Policy Administration systems based on submission documentation and third-party resources.
Prepares preliminary underwriting materials such as loss history grids and pricing model inputs to support Underwriter evaluation.
Validates key rating variables and supports the automated quoting process by identifying and resolving discrepancies with Agents or Underwriters.
Documents underwriting decisions or rationale as directed by the Underwriter to ensure files are complete, compliant, and audit ready.
Completes complex and non-routine policy transactions, including endorsements, cancellations, ownership changes, and broker-of-record changes, following Underwriter instruction.
Coordinates policy issuance by managing follow-ups, ordering loss control reports, and setting diary reminders to ensure timely processing.
Supports process automation initiatives by engaging with automated workflows, testing new tools, and providing user feedback.
Conducts peer audits for new team members to assist with reinforcement of quality standards.
Contributes to special projects, data cleanup efforts, and departmental initiatives as assigned.
Identifies workflow bottlenecks in the submission or policy processing cycle and recommends solutions to improve turnaround times and accuracy.
Assists with documenting internal procedures and contributes to the development or maintenance of training manuals to promote consistency to the team.
Proactively communicates with Agents regarding submission status, outstanding items, or missing information to avoid delays and maintain momentum.
Assists with coordination between Underwriters and assigned agencies, managing day-to-day correspondence and building strong working relationships.