Underwriting Technician IV

West Bend Insurance Company•WI-West Bend US-WI-Madison,

2d•Hybrid

About The Position

An Underwriting Tech plays a vital support role in ensuring service excellence by applying a thorough understanding of systems, workflows, and the manual rules and guidelines established by West Bend. This position is responsible for clearing accounts for new customers and processing non-complex policy changes with a strong emphasis on accuracy, efficiency, and customer focus.

Requirements

1-2 years of insurance related experience
Knowledge of personal computers
Organizational and time management skills
Proficiency in Microsoft Suite
Basic written and verbal communication skills
Basic math and data entry skills
Ability to work in fast paced environment
High school diploma or equivalent

Nice To Haves

Completion of Associate in General Insurance Designation

Responsibilities

Interpret and apply underwriting guidelines and procedures to support service level standards.
Review and clear accounts for new customers and process policy change requests that do not require underwriting decisions.
Collaborate with internal teams to ensure timely and accurate policy service.
Maintain a strong customer service orientation in all tasks and communications.
Adapt to and support ongoing changes in technology, systems, and workflows.

Benefits

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance