Underwriting Support Supervisor -Transactional Surety (Hybrid)

Intact Specialty Solutions•Mt Juliet, TN

2d•Hybrid

About The Position

Intact Insurance Specialty Solutions is seeking an Underwriting Support Supervisor for their Transactional Surety team in Mt. Juliet, TN, operating on a hybrid schedule. Surety is a specialized insurance sector providing financial guarantees for obligations. This role supervises the daily management of underwriting support staff, workflow processes, and call monitoring to ensure excellent service. The supervisor provides support to producers, including authorizing renewals and endorsements within authority guidelines. This is an entry-level management position focused on ensuring efficient and high-quality support for underwriters and customers.

Requirements

Bachelor’s degree or equivalent business experience is required.
2+ years of experience in Underwriting Support.
Surety Bond processing experience preferred.
1-2 years of supervisory experience preferred.

Nice To Haves

Surety Bond processing experience
1-2 years supervisory experience

Responsibilities

Determines day-to-day priorities and assigns workload to staff to maximize productivity and quality in support of Underwriters.
Monitors work progress and reassigns work and personnel as required.
Ensures service levels are achieved by continuous monitoring of available staff and transaction volumes.
Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met.
Supervises day-to-day underwriting support staff functions, including recommendations for performance management (staffing, goal setting, skill assessment, performance appraisals, training, and development).
Resolves processing and billing questions on underwriting transactions within multiple systems.
Researches, documents, and reports system problems to IT via service logs for resolution.
Develops and implements standardized processing procedures.
Creates and implements quality control procedures and monitors adherence to Underwriting guidelines through audits and reports.
Reviews work on processing system for accuracy and completeness.
Monitors staff for accuracy and established customer service standards.
Identifies trends and develops plans for eliminating causes of recurring errors.
Works with Underwriters to develop, implement, and assess the effectiveness of workflow and associated procedures.
Implements workflow changes as needed to maximize team effectiveness.
Identifies skill gaps of staff and establishes appropriate training needs.
Works with management to recognize future needs of the organization and plans development of staff to meet those needs.
Develops and delivers effective training and cross-training plans as needed.