Underwriting/Operations Assistant - Commercial General Liability (Glastonbury, CT; Bala Cynwyd, PA or Peoria, IL)

RLI Insurance•Glastonbury, CT

7h•Hybrid

About The Position

RLI is seeking an Underwriting/Operations Assistant for their Commercial General Liability team. This role supports underwriters by creating policy documents, ensuring regulatory compliance, ordering inspections and audits, maintaining files, and processing renewals. The assistant will also provide operational support, gather underwriting information, review insurance certificates, resolve discrepancies with reinsurers, generate reports, and work with producers. In some cases, the role may involve auditing the work of others and being granted authority for tasks such as reviewing endorsements, analyzing risks, and examining policy terms and conditions on behalf of Underwriting.

Requirements

Typically requires a high school diploma; Associates degree preferred
2+ years of related experience for consideration [OR] equivalent level of education and experience
Ability to follow operations procedures as outlined by the Operations Manager.
Ability to meet processing deadlines with minimal error.
Ability to manage a variety of projects, both long- and short-term simultaneously.
Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.
Accurate data entry.
Superior Excel skills to peer review formulas, formatting, and data cleansing of large spreadsheets.

Responsibilities

Create policy documents which represent the insurance transaction bound by the underwriter.
Ensure the statistical coding and policy issuance complies with regulatory requirements for each insurance transaction.
Order inspections, premium audits, and loss runs as required.
Maintain electronic and/or physical underwriting file.
Solicit renewal transactions.
As necessary, re-format data for import into front end system.
Provide basic operational support for the product line’s underwriters.
As requested by underwriters, develop underwriting information from the internet and other data sources.
Provide back-up support for the Operations Representative position.
Review facultative insurance certificates to ensure the terms identified by the reinsurer are consistent with terms expected by underwriter.
Resolve accounting discrepancies with facultative reinsurers.
Provide operational, production, and underwriting reports to underwriting staff as requested, utilizing front-end systems and/or Business Objects.
Contact producers to determine appropriate courses of action.
Assist with User Acceptance Testing of systematic changes.
Train Operations Assistants with Level 1 experience in which s/he is located or in other branch offices.
Audit the work of others.
May be given authority to review/approve endorsements, review/analyze risks, review terms and conditions of underlying policies, review inspections of risks, each of which would be on behalf of Underwriting.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO)
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses