Underwriting Manager

Banner Life family of companies•Frederick, MD

1d•$144,800 - $185,000•Remote

About The Position

The Underwriting Manager will manage assigned underwriting staff to ensure prompt processing and underwriting of applications and adherence to underwriting guidelines, criteria, and company philosophy to produce expected mortality results, while maintaining a focus on continuous improvement. At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better. We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand. By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.

Requirements

10+ years of brokerage underwriting experience including large case underwriting, financial underwriting, and handling of complex medical substandard cases.
5 years supervisory/team leader experience in metrics-based organization
Excellent interpersonal and communication skills (oral and written)
Continuous Improvement mindset
Ability to adapt in rapidly changing environment
PC knowledge to include Word, Excel, and PowerPoint

Nice To Haves

BS/BA Degree preferred or applicable experience with industry coursework (LOMA, CLU, FALU)

Responsibilities

Actively manage daily demand and resources to ensure service levels and quality are maintained at a team and department level.
Develop and implement action plans to address issues and recommend other solutions deemed necessary to achieve goals.
Share goals and results with team.
Ensure tools needed to manage production and track results are used appropriately.
Regularly evaluate performance, providing regular feedback to associates.
Assist associates with proactive development plans, act as development coach and mentor to improve overall skills and knowledge of team.
Actively manage low performers to improve results or leverage progressive discipline if necessary.
Audit cases as necessary to provide qualitative feedback to associates.
Key contact for customers. Proactively develop relationships and solicit feedback.
Ensure all complaints are handled appropriately and any accolades and lessons learned are shared with team and department as appropriate.
Travel as necessary to complete field visits to customers and provide underwriting presentations.
Ensure appropriate case handling by providing referrals, appeal advice and second signoffs as needed while driving decision making by underwriting staff.
Ensure compliance with department standards and individual state insurance regulations.
Provide case reviews for Claims as needed.
Handle projects or underwriting specialties as needed.
Act as department expert for designated impairments, risks or processes.
May include working with Chief Underwriter to support changes to guidelines.
Accountable to ensure training and communication happen as needed.