Underwriting Associate

Swiss Re•Toronto, ON

2d•$53,000 - $65,000•Hybrid

About The Position

Support the Canada Agents & Lawyers Underwriting team, deliver timely and accurate business-processing, administrative, technical, and marketing support to the underwriting process for Insurance & Specialty Underwriters and Client Managers. Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability, and accuracy of the underwriting process. This role is part of a team of Underwriting Associates and Analysts, reporting into an Operations Lead, Canada. It requires high interaction and coordination with underwriting, near-shore/off-shore, other functional areas including, but not limited to Products, Finance, Claims, Compliance and Policy Processing.

Requirements

Excellent computer skills - Microsoft Office Suite with emphasis on Microsoft Word, Excel, and Outlook
Proven knowledge of arithmetic and algebra, administrative and clerical procedures including handling files and records, general economic and accounting principles, and principles and processes for providing customer service. This includes meeting established time and quality standards ensuring customer satisfaction
Proven ability working in globally located team situations, understanding, and demonstrating sensitivity toward cultural differences
Demonstrated success working collaboratively in a matrix environment
Ability to establish priorities and to plan, coordinates, and monitor personal work plan maintaining status and oversight of multiple submissions
Strong interpersonal skills and ability to build and maintain effective working relations in a multi-cultural environment
Excellent listening, reading, written, and verbal communication skills
Strong customer focus and service orientation
Adaptability to changes in tasks and priorities

Nice To Haves

Knowledge and understanding of commercial insurance principles and practices are a plus. Entry level will be considered
French language skills preferred
Post-secondary education or equivalent is a plus

Responsibilities

Conduct preliminary deal analysis; prepare applicable account data for review by Underwriters
Read, organize, and work with detailed source documents from external customer information
Assist the Underwriters with drafting and preparing contractual documents and invoices, and compose business correspondence as needed
Support Underwriters in organizing and preparing data for client/broker meetings
Actively participate on special projects, as assigned
Review, update, and maintain account information, data, records, and other documentation as needed, disseminate, or explain information, take direction, give instructions, and address customer complaints and queries