About The Position
Travelers is seeking an Associate Operations Account Specialist to join its Small Commercial Agency Solutions Center. The role offers mentorship and training to support professional development while contributing to business goals and serving customers, agents, and brokers. The specialist learns to manage multi-state, multi-line accounts throughout their lifecycle, including rating and pricing, quoting, issuing policies, and handling related account activities. The role also involves learning standardized workflows and state compliance guidelines, analyzing information to make sound decisions, building effective working relationships, and meeting service commitments with timely, quality work.
Requirements
- High school diploma or GED.
- Working knowledge of standard business software, such as Microsoft Office or equivalent.
Nice To Haves
- Proficiency in standard business software, such as Microsoft Office or equivalent.
- Analytical thinking and judgment to analyze and compare information.
- Time and desk management skills to organize and manage multiple priorities.
- Effective verbal, written, and listening communication skills.
- Ability to deliver service excellence to internal and external partners.
- Collaboration skills to work effectively in team situations.
Responsibilities
- Complete applicable market new-hire training and certification.
- Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating and pricing, quoting, issuing policies, and handling related account activities.
- Build and maintain strong working relationships with teammates, business partners, and agents.
- Learn standardized workflows and state compliance guidelines to understand business processes.
- Analyze multiple sources of information to make sound decisions.
- Develop critical thinking and decision-making skills to enhance business partner and customer confidence.
- Execute service-level commitments and deliver quality products in a timely manner.
- Perform other duties as assigned.
Benefits
- Health insurance coverage for eligible employees and family members from the first day of employment.
- Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
- Paying it Forward Savings Program contributions to an employee's 401(k) when the employee makes student loan payments.
- Pension Plan funded 100% by Travelers.
- At least 20 days of paid time off annually.
- Nine paid company holidays.
- Wellness program with tools, discounts, and resources.
- Free professional counseling, health coaching, and other mental health resources.
- Matching Gift and Volunteer Rewards program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
