Underwriting Assistant, Commercial Lines

Hub International Insurance • Richmond, VA

2d • Hybrid

About The Position

Commonwealth Underwriters, a division of HUB International, is a property and casualty managing general agency specializing in commercial lines and transportation business. We operate as part of SPG Wholesale LLC, a rapidly growing P&C wholesaler and MGA headquartered in Burbank, CA, with branch offices in AL, MA, FL, and VA. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty lines risks. The ideal candidate will possess excellent customer service skills and serve as a technical resource to a large and growing binding and brokerage team. Successful applicants will work alongside in-house Underwriter(s), carrier partners, and retail agents to request and review underwriting information for the placement of coverage, invoicing, rating, and processing of endorsements — including assisting with quote preparation and obtaining accurate state compliance documents.

Requirements

• High school diploma required
• Minimum 5 years of experience in insurance underwriting support, customer service, or a related field, with a demonstrated track record of success.
• Positive, service-oriented attitude with comfort handling a high volume of phone and email communication.
• Excellent written and verbal communication skills.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• High degree of adaptability; able to effectively manage shifting priorities and varied workflows.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Outlook, Excel, and various carrier rating portals.
• Resident P&C license in state of domicile required; copy of active license due within 30 days of hire date.

Nice To Haves

• college coursework preferred

Responsibilities

• Bind and invoice placement of coverage; rate and process endorsements with invoicing, audits, and other documents in accordance with established departmental procedures — with accuracy, efficiency, and full compliance with applicable standards.
• Handle cancellation notices, cancellation endorsements, and rescission documents.
• Act as liaison between retail clients and the underwriter to obtain missing information, provide status updates on quotes and binds, and respond to general requests for information.
• Manage surplus lines (SL) compliance documentation in accordance with state-specific requirements.
• Quote new and renewal transportation accounts.
• Monitor, review, and quote all submissions from Lloyd’s cargo/APD and NICO auto liability online raters.
• Maintain policy files for all active transportation accounts, including endorsement quotes, coverage questions, and certificate approval.
• Serve as point of contact for workflow and questions related to OIP’s processing of all NICO cancellations, reinstatements, and endorsements.
• Resolve NICO endorsement, cancellation, and reinstatement discrepancies or errors for OIP.
• Approve all NCRF fees on NICO endorsement issuance for OIP.
• Process NICO additional insured and loss payee endorsements (not processed by OIP).
• Process all commercial, garage, and transportation North Carolina NICO endorsements, cancellations, and reinstatements.
• Other duties as assigned.

Benefits

• health/dental/vision/life/disability insurance
• FSA, HAS and 401(k) accounts
• paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays
• eligible annual bonuses, equity and commissions may be available for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED