Underwriting & Agency Services Lead Specialist
About The Position
Taurus is looking for an Underwriting & Agency Services Specialist to serve as the connective tissue between our underwriting operations and our network of flood insurance agents. This role blends technical underwriting judgment with hands-on agency support — you'll review and process flood policy submissions while also acting as a go-to resource for agents navigating our NFIP/WYO and private flood programs (Hiscox FloodPlus, Tokio Marine). This is a great fit for someone who enjoys both the analytical side of underwriting and the relationship-building side of agency support, and who wants exposure to a fast-growing, multi-carrier flood insurance platform. This is a non-exempt position and is overtime and benefit eligible.
Requirements
- 2+ years of experience in insurance underwriting, underwriting support, or agency/producer services (flood or P&C preferred)
- Familiarity with NFIP/WYO flood insurance program requirements a strong plus; private flood product exposure a bonus
- Ability to effectively manage multiple priorities and seamlessly transition between diverse areas of responsibility while maintaining accuracy and productivity.
- Demonstrated learning agility with the ability to quickly acquire new knowledge, adapt to changing business needs, and apply new skills effectively in a dynamic environment.
- Comfort reviewing technical documentation (elevation certificates, flood maps, rating engines)
- Strong communication skills — able to explain underwriting decisions clearly to non-underwriters
- Detail-oriented with the ability to manage a high volume of submissions and inquiries
- Experience with policy administration systems (e.g., Odyssey) or comparable platforms is a plus
- Insurance licensing (or willingness to obtain) as required by state
Responsibilities
- Build and maintain strong relationships with agency partners by providing consultation, training, and ongoing support related to flood insurance products, coverage, eligibility, and program requirements.
- Support agent onboarding, including licensing/appointment verification and platform (Odyssey) training
- Troubleshoot quoting and binding issues across multirater and direct-to-carrier channels
- Partner with agency recruitment and sales teams to resolve escalations and improve agent experience
- Track and report on agent-level submission quality, conversion, and service metrics
- Review new business and renewal flood submissions for underwriting eligibility, rating accuracy, and compliance with NFIP and private flood program guidelines
- Evaluate elevation certificates, flood zone determinations, and property risk characteristics to make or recommend underwriting decisions
- Identify and resolve underwriting discrepancies, referring complex or out-of-guideline risks to senior underwriters
- Maintain underwriting documentation and audit trails in line with WYO and carrier requirements
- Monitor underwriting quality and compliance standards, identifying trends, risks, and opportunities for process improvement.
- Collaborate with operations, compliance, claims, and customer service teams to ensure seamless policy administration and customer experience
- Participate in audits, compliance reviews, and regulatory reporting activities to ensure adherence to all applicable requirements
- Support strategic initiatives and contribute to departmental goals related to operational excellence, customer satisfaction, and business growth
- Contribute to underwriting guideline updates and agency-facing documentation (FAQs, bulletins, job aids)
Benefits
- overtime and benefit eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
