Underwriter I

Integrity Marketing Group•Clearwater, FL

15h•Onsite

About The Position

Interviewing applicants for Medicare Supplement insurance in a professional, patient, honest, confidential, and efficient manner. Responsible for conducting phone interviews on both outbound and inbound telephone calls. Verify all necessary information from the application over the phone with an applicant. Follow a telephone script and when appropriate, use supplemental questionnaires for medical conditions and certain medications to obtain detailed information about the condition/medication in question. Carefully listen to the applicant’s responses to ensure the accuracy of the information gathered. Identify and request any outstanding underwriting requirements to complete the processing of an application. Enter completed interviews and underwriting requirements in the admin system. Determine if an applicant meets the underwriting guidelines set forth by our clients. Comfortable working in a fast-paced environment while demonstrating critical and analytical thinking capabilities.

Requirements

High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service.
Medical insurance background preferred.
Proven prescription drug knowledge required.
Pharmacy background preferred.
Strong phone contact handling skills and active listening.
Familiarity with Microsoft Office products.
Ability to adapt and respond to different types of people and tasks.
Excellent communication and documentation skills.
Problem solving ability with high level of attention to detail.
Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards.
Confident, self-motivated individual who thrives both independently and within a team environment.
Ability to multi-task, prioritize, and manage time effectively and efficiently.
Reliable transportation and the ability to be punctual and dependable.
Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed.
May have agent license but no active appointments.

Responsibilities

Conducting phone interviews on both outbound and inbound telephone calls.
Verifying all necessary information from the application over the phone with an applicant.
Following a telephone script and using supplemental questionnaires for medical conditions and certain medications to obtain detailed information.
Listening carefully to the applicant’s responses to ensure accuracy.
Identifying and requesting any outstanding underwriting requirements.
Entering completed interviews and underwriting requirements in the admin system.
Determining if an applicant meets the underwriting guidelines set forth by our clients.