Underwriter CL - Associate

Team Focus Insurance Group•Florida Remote, FL

1d•Hybrid

About The Position

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Summary: Develop, support and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.

Requirements

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, and clients.
Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal & Commercial Lines including homeowners and other lines; or equivalent combination of education and experience.
3-5 years' experience servicing or selling Property & Casualty Insurance Commercial policies.
Previous call center experience a plus.
Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail.
Open an internet browser, save a page as your favorite, open another browser, minimize the browser.
Open Teams, share your screen, minimize Teams.

Nice To Haves

Bilingual (English and Spanish) language skills preferred.

Responsibilities

Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review.
Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder.
Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary.
Set up accounts in system and process FNOS (First Notice Of service) and FNOS Renewal tasks.
Process insured request cancellations and White Glove pre-cancellation communication.
Take ownership.
Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion.