Underwriter Assistant

Acrisure•Knoxville, TN

2d•Onsite

About The Position

Asero Insurance Services, a division of Acrisure, is seeking an Underwriter Assistant to provide administrative, operational, and servicing support to underwriting teams. The role processes policy transactions, maintains underwriting documentation, coordinates workflow activities, and supports a high-quality customer experience. It works closely with underwriters, carrier partners, agents, clients, and internal business partners to manage insurance business accurately and efficiently while following carrier guidelines, agency procedures, and compliance requirements. The position supports underwriting operations and existing accounts, including policy servicing, documentation, and workflow coordination. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. The description may be modified at management’s discretion, and other duties may be assigned.

Requirements

Strong attention to detail and commitment to accuracy.
Excellent written and verbal communication skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to work independently and collaboratively within a team.
Customer-focused mindset and strong relationship-building skills.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to learn and apply carrier guidelines, underwriting procedures, and agency workflows.
High school diploma or GED required.

Nice To Haves

Associate degree preferred; equivalent work experience may be considered.
Previous insurance, customer service, administrative support, or underwriting support experience preferred.

Responsibilities

Process policy transactions, including quotes, endorsements, renewals, cancellations, audits, policy changes, and other servicing activities.
Review submissions, policy documentation, and supporting materials for completeness, accuracy, and compliance with carrier guidelines and agency procedures.
Assist underwriting staff with policy issuance, binding activities, and account servicing tasks.
Maintain accurate, organized underwriting files, records, and documentation within agency management systems.
Coordinate the collection and organization of documentation required for underwriting and servicing activities.
Communicate professionally with agents, carriers, clients, and internal business partners about servicing requests, outstanding requirements, and account inquiries.
Follow up on outstanding items and resolve discrepancies to maintain complete and accurate policy records.
Support operational workflows and departmental initiatives intended to improve efficiency, service quality, and business performance.
Build and maintain productive working relationships with underwriters, carrier partners, agents, and other stakeholders.
Prioritize workloads and manage multiple tasks while meeting productivity, quality, and service standards.
Provide timely, accurate, and professional customer service.
Perform other duties and projects as assigned.