Undergraduate Student Technician - Front Desk

The University of Texas at Austin • Austin, UT

11d • $15 • Onsite

About The Position

Join our team at the Information Technology Office’s Service Desk! This is an in-person position in the George I Sánchez (SZB) building This position is open to current University of Texas undergraduate students. Purpose At the Information Technology Office (ITO) Service Desk, you will be the first tier of tech and facilities support in classrooms throughout the College of Education! You will be responsible for walk-up inquiries that can involve checking out equipment, questions on how to operate equipment, creating tickets for full-time staff and more. This position can involve installing, maintaining, and configuring technology and furniture– which are skills that we are willing to teach the right candidates.

Requirements

• University of Texas at Austin undergraduate student
• Must bring a positive and curious attitude (Willing to ask questions!)
• Experience troubleshooting on the fly! (Figured out why your laptop did that weird thing? That’s what we’re looking for!)
• Customer Service communication skills (Greeting folks with a smile!)
• Basic knowledge of audio/visual technology (Ever connected home wifi/gaming console? That counts!)
• Willingness to lift up to 50 pounds, with support, when needed. (ex. projectors, iMacs, desks)
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Microsoft Excel experience! (recording, sorting, and filtering important data, v-lookup)
• Some experience using tools or willingness to learn (Drills, sockets, sets, etc)

Responsibilities

• Effectively make and manage reservations for the College of Education.
• Respond and create tickets for classroom support, reservation requests, equipment requests, and more.
• Provide classroom support for faculty and staff in SZB and Bellmont (BEL) Hall.
• Document new skills learned for future student techs.
• Support the SZB Building Manager with installing, maintaining, and configuring technology and furniture.
• Collaborate with ITO and Student Affairs staff as needed.
• Use Microsoft excel to analyze data for Facilities and ITO.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees