Front Desk/Technician
About The Position
Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall. Essential Functions Front Desk Duties include conveying a commitment to providing unsurpassed Customer Service by performing the following Service Process steps: · Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit · Responsible for professionally greeting patients and extending exceptional customer service for a positive client/patient experience · Answering the phones properly and in a timely manner · Explaining the process and exam pricing in a transparent way (when asked) · Checking in and pretesting patients in an efficient and accurate manner · Taking all necessary information from patients from a front desk/ technician perspective · Serves as a center of excellence for others with focus · Handles tasks, such as adjusting or fitting eyewear carefully and correctly · Responsible for collecting copays; handling payments in accordance with standard operating procedures · Responsible for properly and accurately dispensing eyewear and contacts · Responsible for ordering contacts Technician duties include: · Assist with patient care and conduct pre-test for eye examinations · Gather medical history information from patient · Explain the testing process to patients, preparing them, and administering tests on visual capabilities · Keep records, inventory, and notes during examinations · Maintain and clean examination equipment · Assist in answering the phone and scheduling appointments, when needed · Assist with dispensing and performing minor adjustments on eyewear, when needed · I&R-showing patients how to wear contacts and proper hygiene Takes personal ownership to achieve personal and store results Other duties as assigned
Requirements
- One to two years of experience working in retail, customer service, optical retail store, or related experience
- Intermediate computer skills and knowledge
- Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds
- Enjoys working as part of a team to support legendary patient care
- Enjoys working in a fast-paced environment
- Strong organizational skills
- Effective verbal and written communication skills
- Demonstrated ability to learn, support change management, and assimilate new information quickly
- Ability to use independent judgment/discretion for problem and discern when an escalation is necessary on more complex issues or situations to Office Manager
Nice To Haves
- Bilingual (English / Spanish)
- Experience or understanding of the healthcare industry or terminology
- Previous front desk or technician experience
Responsibilities
- Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit
- Professionally greeting patients and extending exceptional customer service for a positive client/patient experience
- Answering the phones properly and in a timely manner
- Explaining the process and exam pricing in a transparent way (when asked)
- Checking in and pretesting patients in an efficient and accurate manner
- Taking all necessary information from patients from a front desk/ technician perspective
- Serves as a center of excellence for others with focus
- Handles tasks, such as adjusting or fitting eyewear carefully and correctly
- Responsible for collecting copays; handling payments in accordance with standard operating procedures
- Responsible for properly and accurately dispensing eyewear and contacts
- Responsible for ordering contacts
- Assist with patient care and conduct pre-test for eye examinations
- Gather medical history information from patient
- Explain the testing process to patients, preparing them, and administering tests on visual capabilities
- Keep records, inventory, and notes during examinations
- Maintain and clean examination equipment
- Assist in answering the phone and scheduling appointments, when needed
- Assist with dispensing and performing minor adjustments on eyewear, when needed
- I&R-showing patients how to wear contacts and proper hygiene
- Takes personal ownership to achieve personal and store results
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
