Front Desk/Technician
About The Position
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. Essential Functions Attract and retain customers by providing unsurpassed customer service Greet customers and explain the process and exam pricing in a transparent way Check-in and pretest patients in an efficient and accurate manner Ensure insurance is properly verified prior to Doctor encounter Answer phones properly and in a timely manner Assist in other areas of the office as necessary, including dispensing eyewear Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact Inform Office Manager of any office problems noted by staff, doctors, or patients Perform all tasks assigned by Office Manager
Requirements
- One to two years of experience in related field
- Working knowledge of MS Office package
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
- Effective written communication skills to clearly document patient visits
- Excellent interpersonal and rapport-building skills
- Ability to ask appropriate and relevant questions to identify patient needs
- Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment
Responsibilities
- Assisting patients
- Supporting the Doctor
- Supporting the Office Manager
- Attracting and retaining customers by providing unsurpassed customer service
- Greeting customers and explaining the process and exam pricing in a transparent way
- Checking-in and pretesting patients in an efficient and accurate manner
- Ensuring insurance is properly verified prior to Doctor encounter
- Answering phones properly and in a timely manner
- Assisting in other areas of the office as necessary, including dispensing eyewear
- Serving as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
- Handling tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
- Informing Office Manager of any office problems noted by staff, doctors, or patients
- Performing all tasks assigned by Office Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
