Undergraduate Student Services Coordinator

Iowa State University • Ames, IA

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About The Position

The Biology, Genetics, and Environmental Science Programs are seeking an Undergraduate Student Services Coordinator II to provide essential support for student services, curriculum management, and office operations. This role serves as a key resource for students, faculty, and staff, helping ensure smooth day-to-day operations and a positive experience for all members of our academic community. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced, student-focused environment. In this role, you will be at the heart of a student-centered academic community, working closely with undergraduate students as well as faculty and advisors who are deeply invested in teaching and mentorship. You’ll join a collegial, collaborative department where your contributions are valued and where relationships matter. If you enjoy helping students navigate their academic journeys, supporting faculty in meaningful ways, and being part of a welcoming, mission-driven environment, this position offers a rewarding opportunity to make a daily impact while building strong professional connections within the university.

Requirements

• High school diploma or equivalent and 3 years of related experience
• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
• Immigration sponsorship is not available for this position.

Nice To Haves

• Experience providing administrative support and customer service to multiple stakeholders in an office environment.
• Experience with Microsoft Office Suite.
• Experience working in higher education, advising support, or academic administration.
• Experience using student information systems such as Workday or similar platforms.
• Experience with basic website content management.

Responsibilities

• Serve as the first point of contact for the Advising Office, managing visitors, phone calls, and email accounts.
• Support advising appointments, office operations, and room reservations.
• Maintain student records, run reports, and assist with curriculum processes, including course and catalog updates.
• Communicate with students about surveys, academic updates, and professional development opportunities.
• Assist with student outreach, orientation programs, and other events.
• Respond to inquiries from students, faculty, and staff regarding registration, degree requirements, and course policies.
• Prepare and distribute course evaluations, compile results, and support website updates.
• Provide administrative support for advisors and program operations.
• Provides program or service support in department efforts to counsel, guide, and provide resources for students.
• Assists in the delivery of services and programs for students such as scholarship coordination, disability services, academic success programs, and resources, etc.
• Performs a variety of administrative support activities.
• Ensures documentation and records are maintained.
• May assist with coordinating events, marketing and communication, and creating resources.
• Provides guidance to students

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees