Undergraduate Student Assistant, Office of Student Services

Ohio University•Athens, OH

56d

About The Position

The Undergraduate Student Assistant serves as the first point of contact for the Office of Student Services. This position provides general office and customer service support, assisting students, faculty, staff, and visitors in a professional and welcoming manner. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to maintain confidentiality while working in a fast-paced environment.

Requirements

Must be a currently enrolled Ohio University student in good academic standing
Strong interpersonal and communication skills
Dependable, punctual, and professional in appearance and conduct
Ability to handle confidential information appropriately
Basic computer skills (Microsoft Office, Outlook, Teams, etc.)
Ability to work independently and as part of a team
Enrolled for classes at Ohio University, Hocking College, another post-secondary education institution, or a secondary school during the current semester, immediate previous semester, or immediate upcoming semester.
Able to follow instructions and complete tasks within deadlines.
Basic knowledge of office software and communication tools.

Nice To Haves

Prior customer service or office experience

Responsibilities

Greet and assist students, visitors, and staff in person, by phone, and via email
Answer general questions related to campus resources, events, and services
Direct inquiries to appropriate staff members or departments
Schedule appointments and maintain office calendars as needed
File, scan, and organize documents; assist with mail and deliveries
Help prepare materials for orientations, events, and workshops
Update and maintain bulletin boards and information displays
Assist with data entry, record keeping, and other clerical duties
Assist with Enrollment Management, Testing Services, and Student Engagement activities as needed
Support special projects and campus events coordinated through Student Services; and other duties as assigned
Maintain a clean and organized front office environment
Cross-trained in all operations of the Office of Student Services
Provides administrative support in an office setting, including tasks such as answering phones and emails, responding to customer inquiries, writing communications, and supporting staff with day-to-day operations.