Unarmed Security Officer
About The Position
Servexo USA delivers comprehensive security solutions through highly-trained personnel, advanced technology, and state-of-the-art equipment. We specialize in serving sectors such as healthcare, government, corporate, education, and utilities, committed to providing reliable protection and exceptional service. Servexo Protective Services is seeking a professional and customer-focused Security Officer to provide security services at the Oconomowoc VA Clinic. The Security Officer is responsible for maintaining a safe and secure environment for veterans, visitors, employees, and government property through proactive patrols, policy enforcement, alarm monitoring, incident response, and detailed documentation. This position requires continuous standing and walking throughout the assigned shift. Based on the clinic contract requirements, the role includes hourly tours, alarm testing, surveillance monitoring, and coordination with local law enforcement and VA Police Services.
Requirements
- High School Diploma or GED.
- Excellent customer service and communication skills.
- Ability to write clear and accurate reports.
- Ability to work independently and exercise sound judgment.
- Ability to pass all applicable background screening requirements.
Nice To Haves
- Prior security, military, law enforcement, healthcare security, or customer service experience preferred.
- Current Wisconsin Security License (if required by state law).
- Previous healthcare, government, or Veterans Affairs security experience.
- CPR, AED, and First Aid certification.
Responsibilities
- Conduct continuous foot patrols throughout the clinic and surrounding property.
- Perform and document hourly security tours in the daily activity log.
- Complete a full facility walkthrough, including restrooms, before securing the building at the end of each day.
- Maintain a visible security presence to deter unauthorized activities and promote safety.
- Provide exceptional customer service to veterans, visitors, and staff.
- Enforce clinic policies, including smoking and parking regulations.
- Address policy violations professionally and courteously.
- Assist visitors with directions and general inquiries.
- Respond to emergencies, disturbances, suspicious activity, and security-related incidents.
- Contact the Oconomowoc Police Department whenever law enforcement assistance is required.
- Complete incident reports accurately and promptly.
- Notify Milwaukee VA Police Service of incidents and provide required follow-up communications.
- Monitor the Security Escort wireless panic alarm system.
- Respond to panic alarm activations and assess the situation.
- Coordinate monthly panic alarm testing and maintain documentation.
- Report alarm system deficiencies to Milwaukee VA Police Service.
- Coordinate monthly intrusion alarm testing with designated VA personnel
- Monitor the Milestone camera surveillance system.
- Conduct weekly testing of camera functionality, including pan, tilt, zoom, and recording features.
- Report any camera malfunctions or maintenance requirements immediately.
- Maintain accurate and timely daily activity logs.
- Complete incident and security reports as required.
- Submit all logs and reports to the Security Supervisor.
- Ensure documentation complies with contract requirements and company standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
