Unarmed Security Guard - (GSOC) Shift Lead

Allied Universal • Goodyear, AZ

3d • Onsite

About The Position

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.
Pay Rate: $23.00 an hour.
Shift: 5:00AM-1:00PM

Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
• Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard; Service in auxiliary police or police cadets; Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures
• 6+ months of security experience.
• 1 -2 years experience as Shift Lead or Supervisor
• Arizona drivers license for over one year - with a clean driving record
• Valid guard card/security officer license if required by Arizona DPS
• Able to stand and walk for extended periods and conduct regular patrols
• Work Outside in the Elements
• Basic ability to use computers, radios, cameras, access-control systems, and incident-reporting software
• Good verbal and written communication skills
• Complete daily activity logs, incident reports, visitor records, and other required

Nice To Haves

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED