Unarmed Security (Bike Patrol)

Block by Block•Austin, TX

9d•Onsite

About The Position

Block by Block is looking for friendly Safety Ambassadors to enhance public spaces, making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block offers opportunities for career growth, with 68% of management starting in other roles within the company. The company's mission is to make public spaces friendly and vibrant for the communities they serve. Safety Ambassadors act as 'guardians for good' by maximizing visibility, interacting with the public, conducting merchant visits, compassionately engaging in socially unacceptable behaviors to redirect them, helping the public feel safe, professionally representing the company and its customers, and taking ownership of every person's experience in the public space. They also take action when unusual events occur, escalating to appropriate professionals when necessary.

Requirements

Proficiency in bike riding
Valid TX Driver's License (CURRENT - NOT suspended or revoked)
1+ year in a high-contact environment
Outreach/Behavioral health support background
De-escalation skills
Must be able to read, write, and speak English fluently.
Must be able to understand and follow instructions provided in Post Orders or by supervisory personnel and accurately retain information for recall at a later time.
Must communicate clearly and effectively with others.
Must use appropriate method of communicating in a reasonable manner in stressful situations.
Must be capable of rapidly making sound decisions and using good judgment in all situations.
Must have ability to effectively work in fast-paced environments with constantly changing priorities and with the strictest of confidentiality.
Must be capable of using telephones, two-way radios, and common office equipment. (Some assigned duties may require proficiency with computer-based research and software programs --Training will be provided)
Must remain alert and vigilant while on duty in order to detect and safely respond to unusual and emergency situations rapidly.
Must maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include walking, running, or climbing stairs rapidly during emergency situations. Duties may also require standing, bending, lifting, sitting for extended periods, and frequently operating office equipment.
Must be able to perform outdoor duties during all types of weather conditions.
Must meet all physical requirements listed on BBB application.
You're not at least 18.

Nice To Haves

TCOLE
Level 2, 3 or 4 Security License
First Aid + CPR
You already have your state-issued security licensure, where required
You love going home every day with the sense of accomplishment that you made your city or someone else's day better.
You have prior experience in private security, customer service, or other forms of public service, or you want to start your career in these fields.
You like being active. (Who doesn't like paid exercise!)
You are looking for a fantastic, second career opportunity (a.k.a. We love retirees!)

Responsibilities

Be Visible, and Be Really Friendly: Our job is to be a visible presence and create continual friendly interactions with the people in the public space we serve, and to be a reassuring, helpful presence.
Keep Moving to Serve as a Deterrent: You'll move through your assigned zone on foot, bike or vehicle, maintaining a visible presence to deter unwanted activity and socially unacceptable behaviors. Of course, this means plenty of walking and standing.
Proactively Address Issues Courteously: We want you to use the training you'll be provided to interact with socially unacceptable behaviors, such as panhandling and disruptive behaviors, in a respectful way.
Ongoing Reporting: Be comfortable using our simple smartphone app to report normal activities and incidents.
Conduct indoor/outdoor security patrols of buildings, facilities, and property at assigned site to deter criminal activity. This may include video surveillance, foot, bicycle, and/or mobile patrolling methods.
Control access in and out of client's property. Perform inspections of all persons and items brought in to or leaving property in accordance with client directives.
Direct and control pedestrian and/or vehicular traffic on client's property.
Monitor conditions around client's property by use of two-way radios, fire alarm, intrusion, and/or surveillance systems.
Secure and safe-guard proprietary and/or confidential information, documents, or data.
Conduct safety awareness and fire watch patrols as required.
Interpret and follow verbal and/or written orders, directives, or instructions provided by Brantley Management personnel or the client's representative.
Immediately respond to emergency situations where life-threatening, risk to property, or other disturbance conditions may exist. Observe & report your findings immediately to the appropriate persons (i.e.: Emergency Services, Brantley Management, Client Representative, etc...)
Produce clear, legible, and concise written documentation when required.

Benefits

Advance pay before pay check
Free uniforms
Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life
Accidental Death and Dismemberment
Critical Illness
Accident
Vacation
Sick Time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (only where required by contract agreement)
Floating Holidays (only where required by contract agreement)
Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
Jury Duty (only where required by law)
401K Retirement Savings Plan