Unapplied Cash Specialist

Airgas•Independence, OH

1d•Hybrid

About The Position

The Unapplied Cash Application Specialist partners with teams to research and resolve credit balances resulting from customer payments or credit memos. The Unapplied Cash Application Specialist will regularly collaborate with Division and Region Finance teams, Regional branch, plant, and sales associates, and external customers. Key focus areas include resolving unapplied payments and open credit memos on customer accounts through partnering with customers and Airgas associates to resolve payment discrepancies, reviewing reports and documents to research payment issues, receiving inbound customer queries, connecting with customers to align open balances, identifying root causes of overpayments, collaborating with customers and collectors, researching duplicate payments and requesting refunds, sharing insights and escalating challenges to management, and supporting the identification of unclaimed property in accordance with escheatment regulations. Special projects and other duties as assigned.

Requirements

High School Diploma/GED required.
Prior customer service, accounts receivable, cash applications, billing and or collections experience required.
Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Exhibit customer focused behavior such as building positive relationships and strive to understand customer’s needs, both internal and external.
Ability to deal with difficult situations in a diplomatic and professional manner.
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
Excellent oral and written communication and interpersonal skills.
Ability to adjust communication style based on customer situation.
Ability to work in a fast pace environment and able to multitask
Strong time management skills
Self-motivated
A positive approach and willingness to learn coupled with the ability to work in a team environment.

Nice To Haves

Associates/Bachelor’s degree preferred
Prior SAP experience is a plus.
Experience with Microsoft D365 a plus

Responsibilities

Partnering with customers, as well as Airgas associates, to resolve customer payment discrepancies.
Reviewing a variety of reports, documents, and online data to research payment issues.
Receiving inbound Unapplied Cash related customer queries via phone or email.
Connecting with customers in regards to Unapplied Cash and Credit Memos to align open balances that are related to customer accounts.
Identifying root causes associated with overpayments.
Collaborating with customers and/or collectors to resolve inquiries, as appropriate.
Researching customer duplicate payments and requesting refunds when applicable.
Sharing insights and escalating challenges to management as appropriate.
Supporting the identification of unclaimed property, in accordance with escheatment regulations, related to customer unapplied payments, customer credit memos open on account, and customer cylinder deposits.
Special projects and other duties as assigned.