UM Trainer - Utilization Management

UnitedHealth Group•Eden Prairie, MN

3d•Remote

About The Position

This role supports the Business Solutions Curo Utilization Management team for both new market implementations and post go live maintenance. This role will be responsible for partnering with the product team on enhancement requirements, grooming sessions and pre/post deployment in order to obtain the updates for the training materials. You will partner with our product teams and other stakeholders to ensure go live readiness across all domains. You will leverage the relationships built during implementation to continue to provide post go live support to ensure all resources are properly trained to leverage the Curo platform in the most expeditious manner. Successful candidates for this role will be agile, solution oriented, customer focused, analytical, detail oriented, and able to thrive in a constantly evolving environment.

Requirements

Experience utilizing outstanding relationship building skills with a natural ability to build meaningful relationships with colleagues
Serve as a key resource for delivering required training
Proven problem solving, data analysis, and organizational skills
Develop relationships with external and internal business partners
Interface with technical and cross functional teams
Experience developing process documents such as policies, procedures, and job aids
Excellent communication skills with a customer driven focus
Track all progress for delivered training
High proficiency with MS Office Applications, especially Excel and Power Point
Undergraduate degree or equivalent 3+ years of experience
Registered Nurse with active, unrestricted license
Experience as a utilization management reviewer
Experience with utilization management platforms

Responsibilities

Act as the point resource for Curo Utilization Management Platform trainer
Combine knowledge of utilization management process and knowledge of the new and existing system functionality to all users can be successful
Create and maintain training materials required to perform the training role
Collaborate with interdependent teams on scheduling and deliver required training
Serve as liaison between business, technical development teams, interdependent product teams for the purpose of remediating any defects identified
Coordinate with team performing the testing and validation of identified solutions
Present status updates to cross functional groups including executive leadership
Provide post go-live support to ensure the overall success of the Curo UM platform at the direction of leadership