UKG Trainer

St. Luke’s University Health Network•Allentown, PA

2d•Onsite

About The Position

The UKG Trainer is responsible for the development, delivery, and continuous improvement of training programs related to UKG Workforce Management solutions, including Timekeeping, Advanced Scheduling, and Attendance. Partners with operational leaders, HR, payroll, and IT to ensure end-users are proficient in system functionality, workflows, and policies.

Requirements

1-3 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology
Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organization
Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness
Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluating their effectiveness
Ability to convey technical information effectively through verbal and written communication
Well-developed analytical, organizational, and presentation skills
Ability to work independently as well as part of a team
Ability to work flexible hours to meet the needs of the user community
Ability to read, understand, interpret and apply technical manuals and documentation

Nice To Haves

Previous experience providing training with a Timekeeping & Scheduling solution is preferred
Healthcare experience preferred
Knowledge of UKG terminology and environment a plus
Knowledge of labor productivity, staffing optimization, or workforce analytics a plus

Responsibilities

Design, develop, and maintain training materials, quick reference guides, and FAQs for UKG modules that integrate operations, payroll, HR policy, and system functionality
Deliver instructor-led, virtual, and on-demand training sessions
Customize training content to align with organizational policies, workflows, and use cases
Serve as a subject matter expert (SME) on UKG Timekeeping and Scheduling functionality
Support change management efforts related to system updates or new features
Assist users with workflow questions and reinforce best practices
Identify training gaps based on system usage, error trends, and stakeholder feedback
Recommend enhancements to configuration or processes that improve user experience and data accuracy
Track training attendance and competency where applicable
Develop metrics to evaluate training effectiveness
Partner with members of HR, Finance, and IT to understand the policies and processes in place that govern UKG