UKG Telestaff Consultant

Align HCM Services•Saint Petersburg, FL

10d•Remote

About The Position

Align HCM is seeking an experienced UKG TeleStaff Consultant to join our growing UKG Public Sector practice. In this role, you will lead end-to-end implementations of UKG TeleStaff for Public Safety organizations, guiding clients from discovery through go-live and post-production support. The ideal candidate has extensive experience implementing UKG TeleStaff as both a standalone solution and integrated with UKG Pro Workforce Management and/or UKG Ready Time. This is a client-facing consulting role requiring strong implementation expertise, business consulting skills, and the ability to mentor other consultants.

Requirements

5+ years of hands-on UKG TeleStaff implementation experience.
Proven experience implementing UKG TeleStaff as both a standalone application and integrated with UKG Pro Workforce Management and/or UKG Ready Time.
Experience supporting Public Safety organizations, including Police, Fire, EMS, or Corrections.
Experience leading single and multi-institution TeleStaff implementations.
Hands-on experience designing, deploying, and supporting TeleStaff integrations.
Strong experience facilitating client workshops, gathering requirements, and translating business needs into system solutions.
Excellent consulting, problem-solving, and client relationship management skills.
Strong verbal and written English communication skills.
Ability to mentor junior consultants and collaborate effectively within project teams.
Willingness to travel as required.

Nice To Haves

UKG TeleStaff Certification.
Experience with UKG Pro Workforce Management or UKG Ready.
Additional UKG certifications.
Experience integrating TeleStaff with ERP, payroll, CAD/RMS, or other enterprise systems.
Experience delivering multiple concurrent implementation projects.

Responsibilities

Lead full lifecycle implementations of UKG TeleStaff, including discovery, solution design, configuration, testing, deployment, and post-production support.
Facilitate client workshops to gather business requirements and translate them into scalable TeleStaff solutions.
Configure and deploy UKG TeleStaff based on client requirements and industry best practices.
Design, implement, and support TeleStaff integrations with UKG Pro Workforce Management and/or UKG Ready Time.
Develop data mapping and support integrations with payroll, ERP, CAD/RMS, and other third-party systems.
Lead unit testing, system integration testing (SIT), and support User Acceptance Testing (UAT).
Prepare functional design documents, configuration workbooks, integration documentation, test scripts, and end-user training materials.
Provide consulting guidance on Public Safety scheduling, staffing, overtime, callback management, and workforce optimization.
Mentor and support other TeleStaff consultants while sharing implementation best practices.
Partner with clients and internal project teams to ensure successful project delivery.
Travel to client sites as needed.